Network Engineer

Join to apply for the Network Engineer role at Impact Networking, LLC Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise‑level resources to the SMB and midmarket. We are committed to customer‑centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview The TOC Network Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world‑class customer support and technical expertise for Impact Networking customer environments. Customer support will center around network issues following Impact’s incident, request, and change management processes. Experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast‑paced, dynamic environment where customer service skills are utilized daily are expected. The ideal candidate will be expected to: analyze Core and LAN/WAN systems to determine existing and available capacity; prepare reports communicating available capacity to stakeholders; design and execute capacity and life‑cycle augmentation projects; maintain and update network documentation and diagrams, and prepare business proposals in support of capacity and life‑cycle augmentation recommendations in conjunction with a Technical Account Manager if one exists on the customer account; and identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means. Responsibilities Provide world‑class customer support and technical expertise for Impact Networking customer environments Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as required Handle layer 1–3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS Customer and core infrastructure monitoring: Learn alarm management platforms, functions, and terminology Verify validity of alarms and follow troubleshooting procedures as outlined Work with remote locations on verification and resolution of alarms Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base (customer intimacy) Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact Perform network configuration changes, root cause analyses, and proactive measures to address chronic and emerging network problems Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams Review logs and performance reports to identify potential problems and take proactive measures to mitigate them Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies Things We Are Looking For Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment Solid operational support experience and technical troubleshooting skills Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required Working knowledge of spanning tree and layer two switching concepts is required Demonstrated experience: ITIL and Service Management, preferred Experience with N‑Able RMM, preferred Knowledge of HaloPSA Platform, preferred Proficiency with documentation management platforms Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements Strong communication skills and customer‑service focus Excellent time‑management skills Excellent writing and verbal communications skills Ability to communicate and work directly with customers to identify and resolve technical issues Ability to execute sound judgment and take initiative Ability to work under pressure and manage multiple priorities Desirable Education/Certifications Cisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) preferred Microsoft Certified: Azure Network Engineer Associate CompTIA Network+ CompTIA Security+ Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS. Bachelor’s degree in business management, Computer Science, or equivalent work experience Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(k) & retirement plans Tenure incentives at 5‑ (Tiffany & Co. Gift Card), 10‑ (Rolex watch), and 20‑ ($20,000 check) year mark(s) Continued education reimbursement Ongoing training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $80,000–$100,000. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together! Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Impact Networking