Night Auditor

Welcome guests and provide professional, friendly service throughout the night. Complete guest check-ins and check-outs accurately and efficiently. Process reservations, room assignments, payments, and guest requests. Perform the daily/nightly audit and reconcile hotel financial transactions. Review and balance daily revenue, occupancy, room charges, and payment activity. Prepare and distribute daily reports for management. Respond promptly and professionally to guest questions, concerns, and requests. Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager. Maintain accurate records and complete all required front-office paperwork. Follow Marriott and hotel policies, procedures, and service standards. Maintain confidentiality of guest and hotel information. Assist with light front-office duties and other responsibilities as assigned by management. What You Will Be Doing Welcome guests and provide professional, friendly service throughout the night. Complete guest check-ins and check-outs accurately and efficiently. Process reservations, room assignments, payments, and guest requests. Perform the daily/nightly audit and reconcile hotel financial transactions. Review and balance daily revenue, occupancy, room charges, and payment activity. Prepare and distribute daily reports for management. Respond promptly and professionally to guest questions, concerns, and requests. Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager. Maintain accurate records and complete all required front-office paperwork. Follow Marriott and hotel policies, procedures, and service standards. Maintain confidentiality of guest and hotel information. Assist with light front-office duties and other responsibilities as assigned by management. Qualifications Previous hotel, front desk, or night audit experience preferred. Previous customer service experience required. Strong attention to detail and organizational skills. Ability to accurately handle cash and financial transactions. Comfortable working independently during overnight hours. Strong communication and problem-solving skills. Ability to remain professional and courteous when handling difficult situations. Basic computer skills and ability to learn hotel operating systems. Must be dependable and have excellent attendance and punctuality. Ability to work weekends, holidays, and overnight shifts as required. Join the team at Courtyard by Marriott Downtown El Paso and become part of a hospitality team committed to exceptional service! #J-18808-Ljbffr