UX Content Strategist

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About The Role Happen Bank is looking for a UX Content Strategist to help shape and evolve our digital customer experience following our recent rebrand. In this role, you'll develop content strategies and guidelines that bring our brand voice to life across web and mobile experiences, making complex financial concepts clear, simple, and engaging. You’ll partner closely with UX Design, Research, Product, Engineering, Marketing, and Compliance to develop customer-centered content throughout the product lifecycle. You'll also help advance how AI and automation support content creation, validation, and ongoing improvement. What You’ll Do Develop and execute content strategies for mobile and web experiences in partnership with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance teams Write clear, concise, user-friendly content for Happen Bank's digital products, ensuring consistency with brand voice, customer needs, and content guidelines Audit, proofread, and edit UX content, identifying opportunities to improve clarity, consistency, and effectiveness across digital experiences Explore and contribute to AI-enabled tools and automation, including LLM-based solutions, to validate, improve, and test customer-facing content Research user preferences, mental models, and industry trends to inform content decisions and improve the customer experience Translate business requirements, user feedback, and research insights into content solutions that support customer needs and business objectives Partner with UX Design, Research, and Product teams on user flows, usability testing, A/B testing, and digital experience improvements, applying learnings across products and touchpoints Collaborate with Designers and Product Managers to refine UX writing workflows and incorporate AI-assisted tools into the product development process Partner with Legal and Compliance to ensure customer-facing content meets regulatory requirements and receives appropriate approvals before publication About You 4+ years of experience in UX writing, content strategy, or related digital product content roles Bachelor's degree or higher, or equivalent combination of education and experience 2+ years of experience in financial services or fintech, with an understanding of regulated financial products and customer communications Experience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are still evolving Strong understanding of user-centered design principles and the ability to apply them to clear, effective digital content Experience using or developing AI-assisted tools, including LLM-based solutions, to review, validate, and improve customer-facing content Strong collaboration and stakeholder management skills, with the ability to work effectively across UX Design, Product, Engineering, Marketing, and Compliance Excellent written, verbal, and presentation skills, with the ability to communicate complex or abstract concepts clearly and persuasively Comfortable navigating ambiguity, identifying the right partners and resources, and independently moving projects forward You actively look for ways AI can improve your work, from accelerating content research and development to strengthening review and validation processes, while maintaining sound judgment around accuracy, brand consistency, data sensitivity, and regulatory requirements Work Location San Francisco The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level. Time Zone Requirements Local hours (PT) While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. Travel Requirements As needed travel to Happen Bank offices and/or other locations, as needed. Compensation The target base salary range for this position is 109,000-128,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io. Notice on AI Tool Use For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process. You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out. During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment. We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure. We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision. #J-18808-Ljbffr