Director of Emergency Services: Patient-Centric Leader

This position is incentive eligible. Introduction HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our Methodist Hospital Landmark team where excellence creates excellence. Benefits Methodist Hospital Landmark, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing. 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). Employee Stock Purchase Plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more. Consumer discounts through Abenity and Consumer Discounts. Retirement readiness, rollover assistance services and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence). Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income. Learn more about Employee Benefits ( Eligibility for benefits may vary by location. Job Summary and Qualifications The Director of Emergency Services ensures high quality, patient‑centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives. Major Responsibilities Quality Cultivates a superior clinical identity by identifying and implementing evidence‑based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards. Ensures efficient patient throughput and delivery of high quality, patient‑centered care through volume forecasting, patient flow coordination, and admission/discharge planning. Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs. Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. Service Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. Collaborates with subject‑matter experts and patient experience leaders to ensure compliance with evidence‑based practices that enhance patient experience and customer service. People Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. Growth Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume. Finance Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance; identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. Other Performs other duties as assigned. Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.” Education & Experience Bachelor's degree in nursing Required Master's Degree Preferred 3+ years applicable experience Required 5+ years applicable experience Preferred Methodist Hospital Landmark is a 54‑bed facility that allows Methodist Healthcare to expand its surgery services into a rapidly growing area of San Antonio in the Northwest in a way that’s never been done before. The facility provides the most unique and personalized patient and physician healthcare experience in the region. With 54 beds, 12 ORs, 27 private patient rooms and eight VIP rooms with private nurse stations, Methodist Hospital | Landmark delivers a true concierge experience. With convenience and access in mind, this hospital offers a four‑story parking garage, an on‑site Starbucks, and beautiful aesthetics, creating a space that truly allows patients to heal faster. Methodist Surgery Center | Landmark is part of the campus to serve the growing outpatient surgery needs in the community. It is part of a 72,000+ square foot Medical Office Building that also houses a South Texas Radiology Imaging Center (STRIC). “Bricks and mortar do not make a hospital. People do.” - Dr. Thomas Frist, Sr. HCA Healthcare Co‑Founder We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare