Parts Specialist

Parts Specialist# Parts SpecialistHeavy Machines LLC Mobile - Theodore, AL 36582## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageUp to 50%CategoryGeneral Business## Description* Answer parts telephone calls and wait on walk in customers promptly and courteously* Assist customers by researching parts from the manufactures parts manual* Prepare parts quotes* Enter orders in the computer* Coordinate setting up new customers in the computer* Ensure customer service by suggested sales to meet the total customer needs* Assist mechanics with parts diagrams and identifying parts accurately* Post parts to work orders from the parts warehouse and service techs* Support the mechanics by processing orders in a timely manner* Physically pull parts for customers and assist in putting away stock* Understand the computer parts system and how parts are affected by various transactions* Ensure orders are processed with current pricing, cost and freight* Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned* Ensure customer part requirements are on order if not in stock* Other duties as assigned.## Qualifications* Must have a basic knowledge of all equipment sold by Heavy Machines* Must be able to use all reference manuals* Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines* Excellent customer service skills to include conflict resolution is required* Strong computer skills* Must be a Team Player* Able to assist with special projects as directed by Customer Service Manager* High school diploma or GED equivalent* Minimum of 2 years experience working in a parts and/or service background* Preference given to candidates with a heavy truck parts and service background* Forklift experience* Valid Drivers License is a plus #J-18808-Ljbffr