CREATIVE EXPERIENCE ASSISTANT - RFT

Creative Experience Assistant

St. Louis Public Library's Central, Julia Davis, and Barr Branches are seeking a Creative Experience Assistant. Creative Experiences are digital makerspaces located at those three libraries. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team.

Our ideal candidate connects the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis.

The Creative Experience Assistant is enthusiastic, patient, and committed to excellent customer service and is comfortable working with the public and providing technology-related assistance. In our Creative Experience locations, recording rooms are a popular community resource. We are seeking someone with a strong foundational knowledge of audio production.

In this role you will:

• Assist customers with the utilization of Creative Experience computers, 3D printers, large format printers, laser cutter, virtual reality, recording rooms, and other related equipment.
• Assist in facilitating or leading training sessions and programs for staff and customers on Creative Experience resources
• Troubleshoot Library equipment
• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
• Provide one-on-one assistance for customers through Tech Connect appointments

You will need to be:

• Focused on providing excellent customer service and able to assist customers with different levels of technology proficiency
• Organized, detail-oriented, and able to quickly learn new software and hardware for creative applications
• Able to adapt to a new location with short notice based on coverage needs

You will need to have:

• At least six months of experience and/or training, or an Associate's Degree or equivalent from a two-year college or technical school.
• Strong communication, writing, and speaking skills.
• Strong organizational skills.
• Computer Skills and knowledge of:
• Windows 11
• Mac OS
• Microsoft Office (Word, Excel, and Powerpoint)
• Digital Library Programs (OverDrive, Hoopla, and Freegal)
• GSuite (Google Docs, Sheets, Gmail)
• Chromebooks
• Social media
• Cloud storage
• Digital creative software and hardware (including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling and 3D printers)

Benefits include:

• Competitive salary range starting at $41,064 per year
• Medical, dental, and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis
• Professional development

Hours for this position are:

• 40 hours per week, evening and weekend availability required

About Creative Experience:

Creative Experience is a digital makerspace available to all ages for free. Creative Experience spaces are located at Central Library (1301 Olive Street), Barr Library (1701 South Jefferson), and Julia Davis Library (4415 Natural Bridge Avenue). In our spaces, you will find resources for 3D printing and modeling, animation, audio production, game development, graphic and web design, image editing, large format printing, laser cutting, recording rooms, video production, and virtual reality.

To apply:

If you are interested in this opportunity, please visit slpl.org / employment and submit your cover letter and resume with your application. Thank you!