Senior IT Support Analyst I

Job Description

Job Description

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

SENIOR IT SUPPORT ANALYST I

As a Senior IT Support Analyst I based onsite at Rocket Lab's Middle River, MD office, you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at this location. You will support on-site IT infrastructure – clients, servers and network – as well as for the staff and Launch Engineers/Technicians. This position will suit someone who is seeking autonomy and ownership over their own facility, while having the support of the wider IT team to collaborate on technical solutions. A natural curiosity, strong engineering judgement and a drive to continuously learn are essential. This is an opportunity to keep critical systems running for real space technology programs and contribute to missions that are literally reaching for the stars.

WHAT YOU WILL DO

• Service Delivery & Support:
  • Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
  • Track and update support desk Incident, Request, Problem, Change and Project tickets, along with related documentation
  • Diagnose and resolve complex IT issues independently when no runbook exists – then build one
  • Provide instruction, guidance, technical support and documentation to teams across the site
  • Provide support to Launch and Mission Operations during launch periods
  • Occasional domestic and international travel may be required
  • This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed
• Site Ownership & Stakeholder Engagement:
  • Take ownership of on-site IT infrastructure, including clients, servers and network
  • Build strong relationships across site leadership, engineering and technician teams
  • Be the recognized subject matter expert for IT
  • Own medium to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions

YOU'LL BRING THESE QUALIFICATIONS:  

• 5+ years' experience in IT support, systems or infrastructure roles, with a STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
• Working knowledge of a service delivery framework such as ITIL, and practical experience with formal Change, Incident, Problem and Configuration management
• Experience across most, and deep capability in at least three, of the following:
  • Windows and Linux desktop and server operating systems (including imaging, ongoing maintenance, patching, troubleshooting)
  • PC and server hardware (including build, repair, upgrade and component-level diagnosis)
  • Networking (switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling and fiber) and troubleshooting
  • Scripting and automation (e.g. PowerShell, Python, Bash)
  • Active Directory and Group Policy
  • Monitoring, alerting and observability platforms
• Experience owning a medium to complex, end-to-end IT project across all phases – from initial requirements gathering and planning through implementation, testing, stakeholder coordination and ongoing operational support
• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency
• Excellent problem-solving and analytical skills, with the ability to see the big picture and make connections
• Ability to communicate and present complex and technical concepts and ideas to a general audience

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:  

• Certifications in ITIL, CompTIA (A+/Network+/Security+), Microsoft, or a network vendor certification
• Cloud-based technologies (Azure, AWS, O365)
• Virtualization technologies and public/private cloud environments Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
• Industrial/OT environments
• Video surveillance and NVR platforms, media streaming, and radio/voice comms systems
• Telemetry, time-series or test data pipelines and storage
• Security and compliance frameworks such as NIST 800-171, CMMC or ISO 27001
• Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch and test ops

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: discounted employee stock purchase program, and free snacks/drinks onsite.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company's discretion.

Base Pay Range (MD Only)

$82,400—$103,000 USD

WHAT TO EXPECT  

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at View email address on us.fitly.work dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. 

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.