Customer Escalations & Programs Lead
Publicis Digital Experience
Publicis Digital Experience is seeking a Lead Program Support Specialist in the United States to respond to GM Executive Office inquiries related to the Loyalty Line of Business. This role serves as the escalation point for the offline contact center, handling difficult consumer and dealer issues with a focus on empathetic, proactive resolution. You will create and manage cases, provide updates to other departments, and handle dealer and field escalations via phone or email, maintaining the #J-18808-Ljbffr Publicis Digital Experience
Vacancy posted 3 days ago
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