Invoicing Specialist

Invoicing Specialist

Respond to customer invoice inquiries promptly and professionally, ensuring accurate information and clear communication. Send, track, and respond to customer statement requests and related documentation. Work within customer and internal portals, including Coupa and other invoicing platforms, to submit, review, and manage invoices. Navigate SAP to view, track, and follow up on invoices via customer portals. Assist with collections activities as needed, focusing on relationship management rather than traditional third-party collections. Manage a daily contact goal of approximately 25 customer interactions through a mix of phone and email, with a focus on achieving at least 10 phone conversations per day when performing collections-related tasks. Expedite the resolution of unpaid customer accounts to minimize receivables while preserving customer goodwill. Coordinate the resolution of customer disputes by partnering with internal departments and customer contacts. Work directly with customers to analyze account history and identify issues or discrepancies. Collaborate across internal teams, including Credit and Cash Application, to analyze and resolve customer issues with an emphasis on identifying and addressing root causes. Contact customers when new orders go on hold to resolve disputes and expedite payments. Participate in the credit approval process as needed to support account decisions. Respond in a timely manner to customer requests via phone and email, including processing credit card payments and requesting customer master data updates. Identify accounts that may require escalation, including demand letters or handling by third-party collection agencies, in accordance with internal policies. Handle a high volume of work while meeting weekly and monthly performance metrics and service level expectations. Multi-task effectively across portals, systems, and customer communications to ensure accurate and efficient invoicing and account management.

Essential Skills

• 6+ months of experience in accounts receivable, invoicing, collections, or billing.
• Hands-on experience with AR or invoicing processes in a business-to-business environment, preferably within manufacturing or service industries.
• Ability to work comfortably in customer portals and invoicing platforms, including Coupa or similar systems.
• Familiarity with ERP systems; willingness and ability to learn SAP S/4HANA.
• Strong customer service skills with the ability to build and maintain positive relationships while resolving issues.
• Proven ability to handle a high volume of work and manage weekly and monthly performance metrics.
• Strong organizational skills and the ability to multi-task across multiple accounts, systems, and communication channels.
• Effective written and verbal communication skills for phone and email interactions.
• Attention to detail and accuracy when reviewing invoices, account histories, and customer information.
• Comfort working in a metrics-driven environment with daily contact targets.

Job Type & Location

This is a Contract position based out of Eden Prairie, MN.

Pay and Benefits

The pay range for this position is $20.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a hybrid position in Eden Prairie, MN.

Application Deadline

This position is anticipated to close on Sep 22, 2026.