Central Market (Austin Westgate) Curbside Lead - Full time

Lead In Curbside

As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager.

Key responsibilities and essential functions include:

• Management / Training: May serve as backup to department manager and typically works opposite shift to manager
• Coordinates Department activities in the absence of the lead or manager
• Reviews and maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise
• Supervises, coaches, develops, and trains eCommerce team
• Directly supervises 2 - 3 employees in the department in absence of Department Manager
• Builds relationships by fostering teamwork
• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
• Performs Representative and Specialist duties as needed
• Provides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages, transports, and loads groceries and merchandise from the Store to the Customer's vehicle
• Models superior customer service for other Partners
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

Qualifications and key requirements include:

• Age Requirement: 18+
• Work Experience: 1+ years of experience as an In-Store Shopper, Specialist, or similar experience
• Knowledge/Skills/Abilities: Superior customer service skills, basic communication skills, ability to read and interpret documents, ability to write routine reports and correspondence, ability to speak effectively before groups of Customers or employees of organization, ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations, ability to prioritize and handle cross-functional tasks, ability to work a flexible schedule, ability to use material-handling equipment and maintain license (required)
• Education: Education from a college or technical school, or high school diploma (or GED) and one year of related experience

Physical demands and working conditions include:

• Perform in a fast-paced work environment which requires detailed work and precision
• Work a flexible schedule, based on business needs
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs