Sales Operations Analyst

Sales Operations Analyst

Full time

Onsite - Princeton, NJ

Company Overview

NIKSUN is a Princeton, New Jersey-based technology company founded in 1997 with a mission

to protect critical infrastructure by making the unknown known. NIKSUN provides innovative

solutions for cybersecurity, compliance, network performance, and observability, helping

enterprises and government organizations gain real-time visibility across their IT and network

environments.

At the core of NIKSUN's technology is Olympus, an AI-native platform that unifies security,

performance, and observability on a single data platform. The platform brings together data from

across networks, endpoints, applications, and infrastructure to help organizations detect threats,

investigate incidents, identify root causes, improve performance, and automate response.

NIKSUN's technology is trusted by more than 1,000 enterprises and government

organizations across 30+ countries and is designed to meet the demanding requirements of

enterprise, government, defense, and other critical environments. The company continues to

invest heavily in engineering, research, artificial intelligence, and innovative technology

solutions

Job Description

The Sales Operations Analyst is responsible for leading and ensuring effective sales order management. They serve as a single point of contact to provide consistent, positive customer experience and are responsible for initial order entry, management of order changes, and coordinating order fulfillment. Sales Operations Analyst leads the resolution of service issues that directly impact customer order fulfillment. They will be the prime resource for billing and pricing inquiries to both internal and external customers. This role requires extensive coordination with many organizations, including Sales Operations, Legal, Sales, Engineering, Manufacturing, and Finance. This individual must be self motivated, well-organized, and extremely detail-oriented with demonstrated problem solving and decision-making skills.

This position is an Individual Contributor and reports to the Executive Director, Sales Operations.

Key Responsibilities:

• Process new purchase, upgrade, and/or maintenance support orders, including the generation of Bills of Materials (BOMs) sent to Manufacturing.
• Handle all invoicing to customers and vendors.
• Prepare packing slips and documentation for product shipments.
• Update the Customer Relationship Management (CRM) system with appropriate opportunity information based on order information.
• Maintain the Customer Asset database in the CRM system based on order information.
• Maintain daily Product Sales Reports for Senior Management.
• Generate order reports for Senior Management.
• Work with Sales Regions to generate hardware/software upgrades and maintenance of renewal quotations.
• Identify opportunities to streamline and automate recurring sales operations tasks, including order processing, reporting, data entry, data validation, and CRM updates.
• Leverage appropriate tools, including advanced Excel capabilities, CRM automation, low-code solutions, and AI-powered tools, to improve workflow efficiency, data accuracy, and reporting processes.
• Evaluate existing workflows and recommend and implement practical process improvements that reduce manual effort, minimize errors, and support scalable operations.

Availability Requirement: This position requires occasional availability outside normal business hours, including some evenings, to respond to urgent requests or maintenance needs.

Desired Qualifications:

• Strong working knowledge of basic computer skills, with experience using Microsoft applications, and the ability to quickly learn new software platforms.
• Demonstrated strong time management skills and the ability to prioritize workflows effectively and thrive in a busy, dynamic work environment.
• Robust analytical skills and strong attention to detail.
• Proficiency in Microsoft Excel, including data entry, spreadsheet management, formulas, and data analysis.
• Knowledge of pricing, including price calculations, cost analysis, pricing updates, and maintaining accurate pricing records.
• Ability to work effectively in a team setting as well as independently, with flexibility to adjust to changing priorities.
• Excellent attention to detail and commitment to accuracy and meticulous work.
• Strong interpersonal and communication skills, both verbal and written.
• Strong documentation and organizational skills.
• Ability to project and maintain a professional and positive attitude.
• Experience generating Billing Orders of Materials.
• Experience using Peachtree and Microsoft Dynamics CRM.
• Process Improvement and Automation: Demonstrated ability to identify opportunities to optimize and automate repetitive workflows using tools such as Excel formulas, macros, CRM automation, low-code platforms, or AI-powered applications. Experience applying these tools to sales reporting, order processing, data entry and validation, pipeline tracking, or other recurring operational tasks is preferred.
• Technology and Continuous Improvement Mindset: Ability to evaluate existing processes, identify inefficiencies, and implement practical solutions that improve productivity, accuracy, and scalability. Familiarity with using AI tools to support data analysis, reporting, documentation, or workflow automation is a plus.

Educational Requirements:

• Bachelor's degree in Business administration or a related field required

Travel Requirements:

• None (only on an exception basis)

Physical Requirements:

• Office environment

• Occasionally moves office files/equipment weighing up to 25 pounds

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.