Senior Project Manager

Sr. Project Manager

Leading customer-facing healthcare implementations, the Sr. Project Manager is accountable for coordinating internal and external stakeholders, applying the Integrated Solution Delivery Model, and delivering successful outcomes across hardware and software deployments in acute care hospitals. The role combines project management, technical knowledge, business judgment, and customer engagement.

The Sr. Project Manager serves as the primary point of accountability for both internal and external stakeholders across a range of customer-facing projects within Acute Care & Monitoring. This role is responsible for leading the application of the Integrated Solution Delivery Model to ensure successful healthcare implementation outcomes.

Drawing on a strong foundation in project management, technical expertise, and business acumen, the Sr. Project Manager will guide and influence cross-functional teams and healthcare stakeholders such as technical network infrastructure teams, clinical engineering, hospital operations and facility leaders. They will champion best practices, foster effective communication, and drive high levels of customer adoption and solution success. This role requires an IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. Our customers are typically acute care hospitals, and the users of our medical devices are in patient care units. Our Digital Health products are both software and hardware-based technologies typically leveraging in place hospital infrastructure.

Throughout each implementation, the Sr. Project Manager will collaborate closely with internal clinical and technical leads, service engineers, leadership, and external clinical and technical partners to coordinate and execute all activities critical to project success.

Project Management Leadership and Accountability

• Holds full accountability for the successful delivery of customer outcomes by applying best practices in project organization, stakeholder engagement, benefits realization, risk and issue management, planning and control, change management, and quality assurance.
• Oversees the operational execution of assigned projects, acting as the primary liaison among external clients, internal project teams, sales, clinical product specialists, and line management.
• Leads and coordinates one or more cross-regional project teams, ensuring alignment and progress across all workstreams.

Risk Mitigation and Issue Resolution

• Proactively manages risks across all project dimensions to minimize disruptions and ensure strong customer adoption.
• Maintains control over project constraints: scope, cost, schedule, and measurable outcomes to ensure successful delivery.
• Identifies and resolves project issues promptly to meet productivity, quality, and client satisfaction goals.
• Escalates critical risks and issues to leadership as appropriate, ensuring transparency and timely intervention.

Operational Improvements

• Stays current with advancements in project management methodologies and contributes to the continuous improvement of service delivery practices.
• Oversees all phases of the project lifecycle—from intake through implementation and closure; ensuring alignment with Implementation Services best practices and policies.
• Ensures full compliance with all corporate, IT, and customer-specific policies and standards, including those of Medtronic.

Differentiating Factors

• Autonomy: Operates independently with minimal supervision, determining strategic approaches to complex challenges. Provides coaching and oversight to junior team members and may lead projects or processes.
• Organizational Impact: Drives the success of entire projects or processes, building consensus and fostering collaboration to meet team and organizational objectives.
• Innovation and Complexity: Tackles complex, multi-dimensional problems requiring deep understanding across domains. Recommends and implements process, system, or product improvements to enhance performance. Balances strategic vision with tactical execution.
• Communication and Influence: Engages with C-suite executives, senior leaders, clients, vendors, and partners. Communicates critical updates, negotiates outcomes, and influences decision-making through briefings and strategic dialogue.

Professional Requirements

• Demonstrates strong leadership and accountability for project outcomes.
• PMP or equivalent industry certification preferred.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels, including executive leadership.
• Capable of managing multiple complex projects while aligning with broader organizational goals.
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Skilled in influencing cross-functional and external teams toward shared goals.
• Recognizes when to escalate issues and engage governance structures.
• Offers strategic insights and recommendations to support diverse stakeholder needs.
• Operates with urgency and a results-driven mindset.
• Understands stakeholder roles and resource alignment within project teams.
• Willing to travel occasionally for strategic and complex customer engagements.

Ability to oversee technical projects involving infrastructure deployment, cloud migration, and security enhancements. Experience with system administration, virtualization, and secure networking to manage cross-functional teams, coordinate IT implementations, and ensure compliance with industry standards.

Qualifications & Experience

• Education: Bachelor's degree required; advanced degree preferred.
• Experience: Minimum of 7 years of direct experience in Healthcare IT or SaaS project management and implementation, either as a vendor or in a related consulting role.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$105,600.00 - $158,400.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 4