Client Services Specialist

Client Services Specialist -Florida 2-15 Life, Health & Annuities License required Position Overview We are looking for a motivated professional to join a Tampa-area wealth advisory firm as a Client Services Specialist. This role supports High-Net-Worth (HNW) clients, estate planning initiatives, annuity onboarding, and overall Assets Under Management (AUM) growth. You will serve as the primary liaison between clients, financial advisors, and custodians throughout the onboarding and implementation process. The ideal candidate delivers a seamless, high-touch experience to affluent clients, manages complex account documentation, supports estate planning strategies, processes annuities and investment products, and contributes to new AUM growth through exceptional service and referral cultivation. Key Responsibilities 1. New Business Onboarding & Account Opening Manage the full onboarding lifecycle for new HNW clients, including ACATS transfers and opening brokerage, advisory, and custodial accounts (e.g., Schwab, Fidelity). Prepare, review, and process new account applications, transfers, and complex legal documents for trust, estate, and entity accounts with complete accuracy. Submit, track, and manage annuity applications, conversions, and policy changes. 2. Client Service & Relationship Management Serve as the primary point of contact for new clients, providing proactive, high-touch communication throughout the onboarding process. Collaborate with advisors to implement financial, tax, and estate planning strategies. Prepare materials for client meetings, including performance reports, financial plans, and agendas. 3. Operational & Technical Support Maintain accurate and detailed client records in CRM platforms such as Salesforce or HubSpot. Generate reports using portfolio management systems including Envestnet, Morningstar, or Albridge. Process wires, ACH transfers, RMDs, and—if appropriately registered—execute trades in equities, bonds, and mutual funds. 4. Compliance & Risk Management Conduct quality reviews of new and existing KYC profiles to ensure regulatory compliance. Verify client authorization for all money movement and account-related transactions. Required Qualifications & Skills Experience: Minimum 3 years in client services within an RIA, Broker-Dealer, or Private Wealth Management environment Knowledge: Strong understanding of investment products (equities, fixed income, mutual funds), annuities, estate planning, and trust administration Education: Bachelor’s degree in finance, economics, business administration, or related field Certifications: Florida 2-15 Life, Health & Annuities License required Technology: Proficiency with CRM systems (Salesforce), custodial platforms (Schwab, Fidelity, etc.), and Microsoft Office Suite Professional Skills: Exceptional attention to detail and accuracy Strong organizational and time-management abilities Positive, proactive, and solutions-oriented mindset Reliable, accountable, and able to self-manage workload Excellent written and verbal communication skills Strong interpersonal skills and effective communication with stakeholders Consistent follow-up and follow-through Ability to manage multiple priorities while maintaining efficiency and high-quality results Success Measures Speed and accuracy of onboarding new client assets (AUM) Reduction in onboarding delays, errors, and documentation issues Client satisfaction, engagement, and long-term retention

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