Field Service Manager

Job Description

Job Description

Field Service Manager | Onsite at the San Marcos Branch | Full-Time, Monday-Friday

About the Opportunity

Naumann Hobbs Material Handling, a leader in industrial equipment solutions and fleet maintenance services, is seeking a driven and experienced Field Service Manager to oversee service operations and support a team of skilled field technicians. This role is ideal for a top-performing automotive service advisor who is ready to advance into leadership, increase their earning potential, and build a long-term career path in branch operations.

**This is *not* a field-based role. **You will work in a professional office environment at our San Marcos branch—managing technician workflow, communicating with customers, driving service performance, and playing a key role in revenue growth.

What You'll Do:

• Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination
• Maintain strong customer communication and provide repair status updates to ensure high satisfaction
• Monitor technician productivity and ensure timely, efficient completion of service jobs
• Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance
• Maintain service records, ensure accurate documentation, and support continuous process improvements
• Coordinate closely with operations, parts, and sales teams to optimize service delivery
• Support hiring, onboarding, and development of technicians as the department continues to grow

What We're Looking For:

• Experience in a service management, dispatch, or customer-facing service coordination role
• Strong organizational skills with the ability to manage multiple jobs and priorities simultaneously
• Excellent communication skills and a customer-service mindset
• Ability to support and motivate a team of technicians in a fast-paced environment
• Desire to step into leadership and grow into higher-level operational roles
• Technical or mechanical knowledge a plus (automotive, diesel, heavy equipment, fleet maintenance, etc.)

Why Join Naumann Hobbs?

Career Advancement: Clear growth path towards Branch Manager and Regional leadership roles

Income Growth: Competitive base salary + monthly bonus opportunities

Work-Life Balance: Monday–Friday schedule with no weekend dealership hours

Comprehensive Benefits Package:

• Medical, dental & vision insurance
• 401(k)
• 3 weeks PTO + Holidays
• Long-term stability and career development in a fast-growing organization

If you're ready to take the next step in your career and lead a high-performance service operation, we encourage you to apply today!

*Naumann Hobbs Material Handling is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.*

You should be proficient in:

• Customer Service
• Leadership / People Management
• Service Advisor/Writer
• Diesel & Heavy Equipment Systems
• Automotive Repair & Service Systems
• Basic Computer Skills