Front Desk / Back Office Assistant

Job Description

Job Description

Job Title: Front Desk

Location: Melbourne, Florida

Schedule: Full-Time, Monday - Thursday

Must be willing to travel to Daytona and sometimes Orlando.

Position Summary

Ethos Health Group is seeking a detail-oriented and compassionate Front Desk / Back Office Assistant to join our Melbourne, FL office. This role serves as a primary point of contact for patients, ensuring accurate appointment scheduling and a positive first impression of our organization. The ideal candidate is organized, professional, and committed to providing exceptional patient service in a fast-paced healthcare environment.

Key Responsibilities:

Patient Scheduling & Front-Line Communication

• Schedule, confirm, reschedule, and cancel patient appointments with accuracy and efficiency
• Answer incoming calls and electronic scheduling requests in a courteous and patient-focused manner
• Verify patient demographics, and appointment requirements
• Provide patients with clear instructions regarding appointment preparation, arrival times, and office policies

Clinic & Scheduling Support

• Follow provider scheduling templates and access guidelines
• Monitor cancellations, waitlists, and open appointment slots to maximize provider availability
• Coordinate scheduling within the Sarasota location
• Communicate schedule changes and urgent needs to clinical and administrative staff

Documentation & Compliance

• Accurately enter and maintain scheduling data in the EHR and scheduling systems
• Maintain strict confidentiality and comply with HIPAA and Ethos Health Group policies
• Adhere to established workflows, customer service standards, and documentation requirements

Patient Experience

• Serve as a welcoming and professional representative of Ethos Health Group
• Assist with routine patient questions and escalate concerns as appropriate
• Support Ethos Health Group’s mission of delivering compassionate, high-quality care

Qualifications:

Required

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer proficiency and ability to learn EHR systems

Preferred

• Experience in a multi-provider outpatient medical practice
• Knowledge of medical terminology and insurance verification

Skills & Competencies

• Exceptional customer service and interpersonal skills
• Strong attention to detail and accuracy
• Ability to multitask in a high-volume environment
• Time management and organizational skills
• Dependability, professionalism, and teamwork