NS ASST ISLAND OPS MANAGER

NS ASST ISLAND OPS MANAGER

The Assistant Island Operations Manager is responsible to deliver industry-leading hospitality standards in the public
spaces, beachfront, seating areas, restrooms, and back-of-house operations. This role establishes and drives a positive
working environment and focuses on exceeding Guest and Team Member satisfaction. This position ensures that all
Destination experiences and services are delivered as per Company operating standards. The Assistant Operations
Managersupports Island Operations Manager and is a visible front-of-house position. This role uses effective planning and
strategy of beach cleanup and setup. In addition, this position utilizes the time management skills to properly balance
front-of-house and essential administrative duties, ensuring all operational needs are met. The Assistant Island Operations
Manager supports the Leadership in all operational aspects to ensure the Destination performance objectives, KPIs, Guest
and Team Membersatisfaction, and other key results areas consistently meet and exceed Company’s targets. This position
leads by example and requires exemplary organization, attention to detail, excellent Guest and Team Member
engagement, training, knowledge of the product and service standards.
All duties and responsibilities are performed following Company’s Brand Standards, the Royal Way philosophy, policies,
and SOPs, public health, safety, security, and environmental guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying
this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or
Management. The nature of this job requires daily interactions with internal and external stakeholders.