Lottery Field Service Technician

Join a mission‑driven team where innovation, integrity, and public impact come together. At Northstar New Jersey Lottery Group, LLC (NSNJ), your work helps drive responsible growth and deliver meaningful results for the State of New Jersey. Supported by industry leaders Brightstar Lottery and Scientific Games, NSNJ offers the opportunity to collaborate with experts, contribute to high‑impact initiatives, and support one of the nation’s most successful and responsible lottery programs. Responsibilities

WHO IS BRIGHTSTAR?

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

• Brightstar seeks a Lottery Field Services Technician to support retailers across Union, Somerset, and Middlesex Counties, with occasional travel outside of these areas as business needs require. This role involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Qualifications

YOUR STAR QUALITIES

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

YOUR BRIGHTSTAR BENEFITS

We believe great work deserves great rewards. Here’s a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Schedule: Tuesday-Saturday, 8am-5pm Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-NA1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $20.30 - $27.07 per hour. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.