Quality Assurance Specialist Records Management

Quality Assurance Specialist Records Management

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the quality and accuracy of our client's records management operations. This position is responsible for establishing and maintaining quality assurance procedures, monitoring performance metrics, and ensuring compliance with standard operating procedures (SOPs).

Essential Functions, Responsibilities & Duties May Include, But Are Not Limited To:

The Records Management Quality Assurance Specialist will play a critical role in maintaining the highest standards of quality and accuracy across our records management processes. The primary responsibilities of this role include:

• Establish and maintain procedures for adhering to performance metrics and SOPs
• Create and update workflow diagrams to identify quality control checkpoints
• Identify quality issues and recommend solutions to improve processes and outcomes
• Submit quality control reports, verifying the accuracy of data entry activities
• Inspect worksites to ensure compliance with contract requirements and quality standards
• Proofread documentation and graphics for accuracy and adherence to original content
• Provide quality control checking for documents received from copying and word processing
• Work with limited supervision and collaborate with cross-functional teams

Requirements Education:

• High school education
• Minimum of 3 years of experience in quality assurance and control

Work Experience, Knowledge, Skills & Abilities:

• Understanding of quality assurance principles and best practices
• Ability to establish and maintain quality assurance procedures and performance metrics
• Experience in creating and updating workflow diagrams and process documentation
• Strong attention to detail and commitment to accuracy
• Proficiency in data analysis and reporting
• Excellent written and verbal communication skills
• Ability to work independently and with minimal supervision
• Collaboration and problem-solving skills
• Ability to obtain a Public Trust

Desired Skills and Competencies:

• Professional certification in Project Management (e.g., PMP, CAPM) or Quality Processes and Systems (e.g., Six Sigma, Lean)
• Experience in a records management or document management environment
• Knowledge of relevant regulations and industry standards (e.g., NARA, ARMA)
• Familiarity with electronic document management systems (EDMS) and records management software
• Strong organizational and time management skills
• Continuous improvement mindset and commitment to process optimization

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodation.