Main Campus Telephone Operator

: Description

• Answers and directs all internal and external calls from the main hospital number in a prompt and courteous manner, working with audio and radio paging systems.
• Answers and screens all internal and external calls and pages/direct callers and emergency teams to the appropriate individual or department.
• Provides daily maintenance service for the paging system.
• Knowledge of workstation applications and UH on call system used in the department.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Monday-Friday variable days with a start time between 7:00 AM and 9:00 AM.
• When working Saturdays and Sundays the start time will be 11:00 AM and 12:00 PM.
• This position is part time days/evenings and weekends.
• This is an evening shift.
• The location is at the Cleveland Medical Center, Main Campus.

Qualifications

• High School Equivalent / GED required.
• 2+ years of experience as a medical receptionist, telephone answering service, hospital, or telephone company operator.
• Medical Terminology.
• Excellent customer service skills and ability to use good judgment.
• Excellent spelling, strong interpersonal skills, ability to maintain confidentiality, proven good work and attendance record.
• Knowledge of basic office equipment such as computer systems, fax and copy machines.
• Knowledge of phone and paging system.