Insurance Verification Specialist
D4C DENTAL BRANDS, INC.
Description The Insurance Verification Specialist will be responsible for a portion, if not all, of the functions below. The Insurance Verification Specialist is expected to follow and/or assist other team members with the tasks below:
- Implement accounts receivable action plan as provided by supervisor to increase collections.
- Provide management with weekly issues log identifying issues hindering collections by payor.
- Assist with logistics to ensure field teams receive all information regarding collection efforts.
- Understand practice software (i.e. Dental Vision) and clearing house software.
- Maintain good working relationship with clearinghouse vendor representatives.
- Adhere to all compliance guidelines and regulations as established by D4C Dental Brands, Inc.
- Monitor call queue activity to ensure calls are answered in a timely manner.
- Review queue reports to monitor and track staff productivity.
- Answer and handle incoming business office patient calls that cannot be resolved by field staff.
- Demonstrate superior knowledge regarding dental insurance coverage.
- Understanding practice software ledger.
- Serve as backup to RCM team members as needed.
- High school diploma; Bachelor's degree preferred.
- 1-2 years of experience working in a dental environment.
- 3-4 years of customer service work experience required.
- Excellent written, verbal, and presentation communication skills.
- Knowledge of government, third party payers, billing requirements and reimbursement methods.
- Knowledge of dental terminology preferred.
- Knowledge of accounts receivable with an emphasis in collections and refund process.
- Proficient in the use and application of MS Office, specifically Excel.
- Knowledge of patient accounting and electronic billing.
- Paid Time Off
- Paid Holidays
- Medical, Dental and Vision benefits
- Health Savings Account, Flex Spending
- 401K
- Short and Long Term Disability Insurance
- Life Insurance
- Opportunities for Community Service
Vacancy posted 19 hours ago
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