Front Desk / Customer Service Representative - Full Time

Front Desk / Customer Service Representative - Full TimeDuring your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $20.00 (you can earn more with commissions!) After 30 days, your base rate will be $12.00 plus commissions.Our mission is to deliver the dream of flight! Learn about iFLY's Indoor Skydiving. iFLY is a global company with 31 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY's unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :Safety First Outrageous Passion Accountability RespectCSR Day-to-Day:Safety - Promote customer safety throughout their time in the wind tunnel and facilitySales – Actively listen to guests to recommend and sell experiences that improve their time at iFLYService - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely mannerService - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following throughAdditional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.Ability to:Stand for about 8 hours a day while working on a point-of-sale systemExercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mphWhat We Are Looking For:Must be 18 years of age or olderWeekend availability is requiredHigh school diploma or equivalent (required)Exceptional sales skillsExceptional customer-service skillsConfidence in phone and face-to-face communicationAbility to resolve conflicts, to multi-task, and to understand customer needsFriendly, upbeat, compassionate, and personable attitudeIntegrity, punctuality, and professional appearanceAbility to work well within a team maintaining positive relationshipsBasic computer skillsThe Good Stuff:Competitive Salary and performance bonus opportunitiesPaid time off (PTO) and Company Holidays401k retirement investmentPrivate Wellness CoachingEmployee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)Referral bonus programTeam member discount on retail merchandise and flight packagesFree flight time for team members and familyOngoing training and development programAll 7 billion people on earth dream about flying, and we're the only ones who make that dream come true. It's an awesome privilege, and making that dream come true is our passion. Join the team!Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. iFly Indoor Skydiving