ITSM Tools Analyst

Maximus is currently seeking a ITSM Tools Analyst.

This is a remote position.

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly supports IT/OT service reliability, compliance, and continuous service improvement across the enterprise.

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

• Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes.

• Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change.

• Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules.

• Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes.

• Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements.

• Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting.

• Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices.

Job-Specific Minimum Requirements:

• Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment.

• Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support.

• Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies.

• Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes.

• Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance.

• Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments.

• Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability.

• Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations.

• Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree.

• 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment.

Preferred Skills and Qualifications:

• Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro.

• Experience supporting Flexera FlexNet Manager or similar SAM tools.

• Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting.

• Strong analytical, documentation, and stakeholder coordination skills.

• Experience supporting IT/OT environments in large, regulated enterprises.

• ITIL Foundation (or ability to obtain within 6 months).

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Minimum Requirements

TCS140, T2, Band 5

#TSTECH

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$50,000

Maximum Salary

$70,000