Supervisor II

Airport Services Oversight And Client Relations

The position is responsible for the oversight of Airport Services as well as developing and maintaining positive client relations. The ideal candidate will have at least two years or more of progressive leadership experience preferably in airline management, preferably in a contract services environment.

Qualifications

A. Education And Experience

• High School diploma or equivalent.
• College or higher education preferred.
• Two to four years or more of progressive leadership experience. Higher education will be considered in lieu of experience.
• Excellent communication skills.
• Strong computer skills; Word, Excel, data entry skills.
• Flexibility, multitasking and experience working in a changing environment.
• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees.
• Operations, airline or hospitality experience required.

B. Personal And Physical Requirements

• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must be able to read, understand, direct and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must meet necessary requirements to obtain an International/Custom Seal as required.
• Must have a valid driver's license as required.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Be able to resolve problem situations with employees and passengers when necessary.

C. Performance Responsibilities

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Perform all duties of subordinate employees as required.
• Conducting safety audits.
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle off schedule operations when manager is not available.
• Ensure implementation of the Safety Management System (SMS).
• Implement safety plan for station.
• Maintain quality assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary.
• Perform other duties as requested.