Service Supervisor

Job Description

Position Summary
The Service Supervisor is responsible for overseeing front-end operations and ensuring an exceptional customer experience. This role leads service team members, supports daily operational execution, and ensures compliance with company standards related to customer service, cash handling, and safety.
Key Responsibilities Operational Execution

• Supervise daily front-end operations including check stands, self-checkout, and service desk
• Ensure efficient customer flow and minimal wait times
• Monitor register activity, cash handling procedures, and till accountability
• Maintain cleanliness, organization, and readiness of all service areas
• Support execution of promotions, programs, and front-end initiatives

Customer Service Excellence

• Deliver outstanding customer service and lead by example
• Handle customer concerns, complaints, and service recovery situations
• Support returns, exchanges, and customer service desk operations
• Promote loyalty programs and ensure a positive shopping experience

Team Leadership & Development

• Supervise, coach, and support front-end associates (cashiers, courtesy clerks, service desk)
• Assign daily tasks and ensure proper coverage across service areas
• Provide real-time feedback and reinforce service and performance standards
• Assist in training new hires and developing team members

Performance & Productivity

• Monitor front-end productivity metrics including speed, accuracy, and service levels
• Support labor management and efficient scheduling execution
• Identify and address performance gaps to improve overall service efficiency
• Assist in reducing shrink through proper procedures and awareness

Compliance & Safety

• Ensure compliance with cash handling policies, security procedures, and company standards
• Support loss prevention efforts and report suspicious activity
• Maintain a safe and secure environment for customers and employees
• Follow all safety policies and regulatory requirements

Qualifications

• High school diploma or equivalent required
• Previous retail or customer service experience required
• Leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent walking, bending, and light lifting
• Ability to assist across front-end areas as needed

Key Competencies

• Customer Focus
• Leadership & Team Development
• Communication Skills
• Organization & Time Management
• Attention to Detail
• Problem Solving

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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