STEP-DOWN NAVIGATOR

Step-Down Navigator

Responsibilities University Behavioral Center, a subsidiary of Universal Health Services, Inc. (UHS), is committed to providing intensive mental health services to children, adolescents, and adults as well as detox and substance abuse programs for adults. Our mental health facility provides safe and effective inpatient treatment to assist individuals in leading more productive and fulfilling lives. The facility is located on a beautiful 14-acre campus in Orlando, Florida, and includes 112 licensed beds. Previous experience in a psychiatric facility or rehabilitation program is required.

Overview of Position

The Step-Down Navigator plays a critical role in ensuring patients transition successfully to the appropriate continuum of care following inpatient treatment. This position blends clinical coordination with business development responsibilities to support patient engagement in outpatient programs such as Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP). The Step-Down Navigator meets with eligible patients to educate them on the benefits of continuing treatment after discharge and assists in connecting them to outpatient programs. In addition to supporting clinical care transitions, this role actively promotes UBC's outpatient services, helps increase program participation, and contributes to patient satisfaction initiatives. The Step-Down Navigator collaborates closely with clinical teams, business development, utilization review, and outpatient departments to identify eligible patients and facilitate smooth transitions to step-down levels of care. This role requires strong relationship-building, patient engagement, and communication skills, as well as an understanding of inpatient workflows and discharge planning processes.

Job Duties & Responsibilities

Clinical Coordination & Patient Navigation:

• Meet with eligible patients during their inpatient stay to discuss the benefits of continuing treatment through step-down services such as PHP and IOP.
• Educate patients and families about the importance of ongoing mental health care and available outpatient treatment options.
• Collaborate with Business Development, Clinical Services, Utilization Review, Business Office, and Outpatient Departments to confirm eligibility and coordinate care transitions.
• Maintain a strong understanding of inpatient workflows and discharge processes to effectively identify and engage eligible patients.

Business Development & Program Growth:

• Promote UBC outpatient programs by educating patients on the value of continued treatment and encouraging participation in PHP and IOP services.
• Identify opportunities to increase step-down referrals and outpatient program participation.
• Develop rapport with patients to improve engagement and reduce refusal rates for recommended levels of care.
• Support patient satisfaction initiatives by encouraging patients who have had positive treatment experiences to share feedback through online reviews and surveys.
• Collaborate with the Business Development and Outpatient teams to support growth initiatives and improve awareness of UBC's continuum of care.

Benefit Highlights

Challenging and rewarding work environment Career development opportunities within UHS and its Subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) with company match and discounted stock plan Generous Paid Time Off Free Basic Life Insurance

Qualifications

Education: Required: High School Diploma. Bachelor's degree preferred in social services or patient care related fields. Experience: Minimum two (2) years' clinical experience in an inpatient psychiatric/mental health setting. Licensure and Certification: Current CPR, Physical and Verbal Crisis Intervention Certification. Training may be obtained during new hire orientation.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.