Patient Service Representative

Patient Service Representatives (PSRs)Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.WHO WE AREFranciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring.WHAT YOU CAN EXPECTEnjoy work life balance with consistent day shift schedule and observed holidays off workHours/Days: Monday-Thursday 7:30a-4:30p and Friday 7:30a-2:00p. Provider is in the office 3 days a week and Fridays are a short dayProfessional development opportunitiesEnhanced benefits package with a pay structure to reward experience and expertiseAnswer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.Work within an electronic medical records systemCollect patient payments; applies payments and adjustments to patient accountsBalance daily encounter forms and cash drawersAdditional daily administrative tasks based on practice specialtyQUALIFICATIONSRequired High School Diploma/GED1 year Customer Service Required1 year Healthcare PreferredTRAVEL IS REQUIRED: Never or RarelyEQUAL OPPORTUNITY EMPLOYERIt is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site.