Host

Job Description

Job Description

Benefits:

• Employee discounts
• Free uniforms

The host/greeter role involves managing the guests from the time that they arrive until they leave the pub. Also, responsible for attending to guests in the dining areas, maintaining high standards, and cleanliness throughout the pub.

Reporting Relationship
The host/greeter reports directly to the manager on duty.

Duties and Responsibilities

• Greet all arriving guests in a professional and welcoming manner.
• Seat guests and maintains the operational efficiency of the restaurant.
• Ensure that all guests receive prompt and attentive service.
• Answer incoming telephone calls and bookings.
• Assist guests whenever appropriate.
• Thank guests and invite them to return.
• Perform any other related duties as assigned by the manager on duty.
• Ensure that the bathrooms, bar, and dining areas are kept clean and tidy.
• Adhere to all state and local laws, policies of the pub, regarding the service of alcohol.
• Maintain a friendly, courteous, and professional demeanor with guests and employees.
• Keep self-neat, clean, and in proper uniform at all times.
• Abide by all pub policies and procedures.
• Attention to detail and knowing the menu.
• Excellent communication skills, ability to sell, eye for detail, and a team player.
• Enthusiastic personality, self-motivated, and willingness to learn.
• The ability to work multiple shifts.

Qualification Standards

• Must have proper, legal identification.
• Reach, bend, stoop, wipe, and climbs stairs.
• Lift or carries service trays weighting up to 50 pounds approximately 50 times per shift.
• Able to operate point-of-sale system.
• Walk, stand, and move about briskly during entire shift.
• Reading and writing skills are required.
• Hazards may include, but are not limited to slipping, burns, strains, and cuts.
• Requires audible communication and hearing skills with employees and guests.
• Requires a professional and clean appearance.
• Physical agility and dexterity of both hands.