Field Service Power Generation Technician - Level III

Job Summary: Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site. Key Responsibilities: stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field Escalates unresolved issues to product specialists / Supervisor Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor