Senior Account Executive

Senior Account Manager, Multifamily

*[Miami, FL / Hybrid / Remote] · $90,000 - 95,000 base + $75,000 - $150,000 bonus

About Vitalis Smart Communities

Vitalis Smart Communities is a national internet, telecom and technology advisory platform serving COA/HOA associations and multifamily owners and developers.

Our Multifamily division helps institutional owners turn internet agreements into a well-managed source of ancillary income (NOI), powered by two products:

• VitalisOS audits, benchmarks and manages internet contracts in one portal. It's AI-native and trained on one of the largest third-party databases of internet agreements in the country (10,000+).

• Vitalis Marketplace digitizes the ISP RFP process from start to finish, speeding up responses and widening the pool of providers that bid on each project or portfolio.

About the Role

You'll be the primary point of contact for our multifamily clients and own the full relationship, from first engagement through deal close and ongoing account management. This is not a sales role, and no outbound prospecting is required. New relationships come from the sales team, client referrals and word of mouth.

You'll run formal RFPs, negotiate internet service agreements with ISPs on clients' behalf, and underwrite bulk internet deals (financial modeling of revenue share, door fees, term and NOI impact). VitalisOS is your platform of record for all of it.

What You'll Do

• Own all communication with multifamily clients and deliver a high-touch, client-first experience throughout each engagement.
• Run the RFP process end to end, from solicitation through bid evaluation and final award, in VitalisOS.
• Negotiate with ISPs to secure the best pricing, terms and service commitments for clients.
• Underwrite bulk internet deals and present recommendations to ownership and asset management teams.
• Become an expert in the technology and capabilities of national and regional ISPs, and of cellular DAS and BDA (in-building cell and public-safety signal) providers.
• Build strong relationships with the country's leading ISPs and DAS/BDA providers.
• Deepen client relationships to drive deal volume, renewals and long-term platform loyalty.
• Use VitalisOS in all daily work: client communication, bid management, deal tracking and reporting.
• Take on other account-management duties as assigned.

What We're Looking For

We hire for aptitude and teach the industry. Recent undergraduate and MBA graduates are encouraged to apply , as are candidates from real estate asset management, acquisitions, analyst or account management roles.

• A bachelor's degree in Business, Finance, Economics or a related field. An MBA is a plus.
• Strong analytical skills: comfortable in Excel, with financial modeling and thinking critically through a deal.
• Strong communication and presentation skills, with the ability to explain complex options clearly to owners, operators and asset managers.
• Interest in real estate, and in negotiating and building long-term relationships.
• Organized and able to manage multiple clients and deadlines. CRM experience is a plus.
• Independent, sound judgment and a commitment to ethical, client-first advising.
• No telecom background needed. We'll train you on the ISP landscape, bulk internet economics and VitalisOS.