Moveworks & ServiceNow AI Technologist

Moveworks & ServiceNow AI TechnologistThe Opportunity:The Chief Information Office’s Turbo and Moveworks Team is seeking a detail-oriented junior team member to support the functional delivery and technical enablement of employee-facing automation. In this role, you will help configure, maintain, and improve Moveworks Agent Studio agents and plugins and support integrations with ServiceNow and other enterprise tools to streamline service experiences. You will also gather and document requirements, troubleshoot workflow and integration issues, and perform data analysis to improve outcomes for the ServiceNow–Moveworks AI Assistant, Turbo. Due to the nature of work performed within this facility, U.S. citizenship is required.What You’ll Work On:Support Moveworks agent initiatives across discovery, design, build, test, and deployment activities using an Agile approach.Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity, self-service, and employee experience.Assist with the design, validation, development, and testing of integrations between Moveworks, ServiceNow, and other enterprise tools.Partner with stakeholders to gather, clarify, and document functional and technical requirements for automation workflows.Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points such as misrouted intents, unexpected responses, or API errors.Escalate risks and issues early with clear evidence and analysis.Assist in tracking operational metrics, usage trends, automation success or failure patterns, ticket deflection indicators, and user feedback to identify improvement opportunities.Join us. The world can’t wait.You Have: 2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery2+ years of experience working with enterprise systems or service platforms such as ServiceNow, Workday, Salesforce, or MoveworksExperience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflowsExperience working in an Agile delivery environmentExperience with troubleshootingExperience with requirements gathering and documenting workflows or processesAbility to follow secure development guidance and implement recommended security practices within assigned tasksAbility to explain issues clearly and logicallyAbility to work with dataBachelor’s degree in Information Systems, Computer Science, or EngineeringCompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work ModelOur people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.SummaryLocation: McLean, VAType: Full time