Front Desk Supervisor

Job Description

Job Description

About the Role:

The Heart Institute of Venice is looking for a motivated and organized Front Desk Supervisor to lead our patient-facing team in Venice, FL. This is a fantastic opportunity to play a key role in delivering exceptional patient experiences at a premier cardiovascular care practice. If you thrive in a fast-paced medical environment and love leading a team, we want to hear from you!

Responsibilities:

• Supervise and support front desk staff, ensuring smooth daily operations and excellent patient service
• Oversee patient check-in and check-out processes, scheduling, and appointment management
• Train, mentor, and evaluate front desk team members to maintain high performance standards
• Manage patient registration, insurance verification, and co-pay collection
• Coordinate with clinical and billing staff to ensure seamless patient flow
• Handle patient inquiries, concerns, and complaints with professionalism and empathy
• Maintain compliance with HIPAA regulations and office policies

Requirements:

• 2+ years of experience in a medical front desk or healthcare administrative role
• Prior supervisory or lead experience in a clinical or medical office setting preferred
• Proficiency in electronic health records (EHR) and medical scheduling software
• Strong knowledge of insurance verification, authorizations, and co-pay collection
• Excellent communication, leadership, and interpersonal skills
• Ability to multitask and remain composed in a high-volume cardiology practice
• HIPAA compliance knowledge and commitment to patient confidentiality

About Us:

The Heart Institute of Venice is a trusted cardiovascular care provider serving the Venice, FL community with a commitment to excellence in cardiac health. Our patients choose us for our compassionate, patient-centered approach and our team of highly skilled cardiology specialists. We foster a supportive and collaborative work environment where every team member plays a vital role in improving the lives of our patients.