Customer Service Representative

Job Description PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping. As our customers' business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way. At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we're looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers. Why join the PTSolutions Team? First Shift & No Weekends! Paid Holidays, Paid Vacation, and Attendance Awards Competitive Pay with Overtime eligibility Growth opportunity locally & nationally (we promote from within!) Tuition Reimbursement 401(k) with Company Match PPO Medical, Vision, and Company Paid Dental Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance Check out our website for more information! If your experience aligns with the description below and you're ready to be a part of a growing team and a true partner to our customers, then click Apply Now! Placement will occur ASAP. POSITION RESPONSIBILITIES: Process customer orders, changes, and returns according to established department policies and procedures. Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received. Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email. Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution. Partner with the sales team and other internal teams to meet & exceed our customers' service expectations. Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified. Other duties as assigned. Experience and Skills Desired Background: Associates degree and/or 2+ years of experience in customer service preferred. Excellent organizational, written and communication skills. Must have the ability to establish rapport and build demand over the phone. Ability to work with cross-functional teams to achieve company goals. Industrial supply distribution experience a plus. Proficient in Microsoft Office (Word, Excel, PowerPoint). EEO Statement: Production Tool Supply Company LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.