Supply Chain Manager

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

Our team drives global demand and supply planning across all hardware product lines, optimizing forward and reverse inventory across regional warehouses to fulfill customer demand. We keep hardware moving through its full lifecycle.

As our supply chain continues to evolve with the growing business, we’re looking for a Supply Chain Manager for Aftermarket Operations to own the strategy and outcomes for our products' full post-sale lifecycle — refurbishment, spare parts, end-of-service, and non-revenue inventory. You'll manage key vendor relationships directly, make planning and disposition calls in your areas, and partner closely with engineering and quality teams to support failure analysis on warranty returns.

We are committed to a thriving in-office culture. This role requires that you be on-site at our office in San Mateo, CA 5 days a week.

What You’ll Do

• Refurb Strategy & Vendor Ownership: Own the strategy for which products get refurbished and where, and when to sunset a product from the program. Directly manage our primary refurbishment vendor relationship and own production planning and prioritization across refurb sites to keep throughput aligned with demand.

• Refurb Quality & Production Oversight: Own quality control standards for refurbished units and drive resolution when quality or output falls short. Partner with internal stakeholders to manage the day-to-day operations.

• Spare Parts Program Ownership: Own spare parts strategy end-to-end — from setup and stocking decisions through fulfillment — including the internal and external catalog and ordering experience. Define the spares approach for products approaching or past end-of-service.

• End-of-Service Strategy: Own the strategy and operational execution for transitioning products through end-of-service, balancing customer impact, cost, and inventory exposure.

• Non-Revenue Inventory & Disposition: Own the KPIs for non-revenue and returned inventory turnaround, and set the disposition rules that determine how returned inventory gets processed, resold, or retired. Drive fulfillment of non-revenue demand across the business.

• Warranty Program Support: Serve as the supply chain counterpart to quality and engineering teams on warranty returns — helping stand up and refine triage processes at our refurb center as needs evolve, and ensuring engineering gets the units they need for deeper investigation without delay.

What You Bring

• Experience: 4+ years in reverse logistics, aftermarket operations, refurbishment, or a closely related supply chain discipline.

• Vendor & Partner Management: Track record of managing an external operational partner directly — setting expectations, holding performance to standard, and resolving issues in real time.

• Decision-Making Under Ambiguity: Comfort setting rules and standards (e.g., disposition criteria, quality bars) where no playbook exists yet, and defending those decisions with data.

• Strategic Ownership: A track record of taking a broad, open-ended mandate from leadership and shaping it into a concrete plan yourself — including bringing your own point of view on the right approach, not just executing steps someone else defined.

• Cross-Functional Influence: Proven ability to drive outcomes through people who don't report to you — coordinating across warehouse, engineering, quality, and other operational teams to keep shared work moving.

• Data Fluency: Comfortable defining a KPI, pulling your own data to support a decision, and using data to catch problems before they become escalations.

• Flexibility to Travel: Willing and able to travel up to 25% of the time domestically and internationally.

• Must be willing and able to commute 5 days in office.

Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

• Nationwide medical, vision and dental coverage

• Starting January 2027, the company will match a portion of an employee’s 401(k) contributions based on eligible earnings. Match vests on 2 year anniversary

• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

• Expanded mental health support

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

• Professional development stipend

• Wellness/fitness benefits

• Healthy lunches provided daily

• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fair values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, c