Director of Operations

Position Summary

Odyssey Systems is recruiting an Operations Director to lead and manage a portfolio of programs within the CCN2 Business Unit, ensuring the successful execution of work aligned with both company and customer objectives. The Operations Director oversees operational performance across their assigned portfolio, including administrative, contractual, and financial stewardship. This leader manages Program Managers, Task Leads, and other staff members, ensuring high-quality operational standards while maximizing customer satisfaction and strengthening employee engagement. The role also includes guiding subcontractor relationships and supporting strategic growth through close, collaborative integration with Business Development.

In alignment with Odyssey's Core Values, the Operations Director embodies Commitment by demonstrating unwavering dedication to mission success, accountability, and reliable execution across Cybersecurity, Communications and Networks, and Nuclear Deterrence programs. They demonstrate Ambition by driving continuous improvement, elevating operational efficiency, solving complex challenges, and contributing proactively to new business development. They model Respect by fostering trust, communicating clearly, listening actively, and cultivating a positive, ethical environment where employees feel valued and supported. Through these principles, the Operations Director strengthens Odyssey's CCN2 support to customers whose work directly enables warfighter mission success.

Responsibilities

Duties include, but are not limited to:

• Contract Execution
  • Identify task requirements, interdependencies, and key resources for project success.
  • Set goals, benchmarks, and objectives with progress milestones to measure success.
  • Supervise Program Managers and Task Leads as appropriate to achieve program milestones and portfolio successes.
  • Manage subcontractor relationships and engagements when required.
  • Continuously measure task performance, reporting progress, risks, issues, problems, and variances from benchmarks.
  • Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.
  • Develop and foster solid customer relationships and maintain healthy management relationships.
    • Regularly meet (typically biweekly/weekly) with the CORs and provide status on contract and schedule; and have semiannual or bi-monthly meetings with the division leadership (director, SML, deputy-director, etc.) to share status and get feedback.
    • Provide feedback and value-added recommendations and communicate effectively with customers and managers to anticipate, identify, and eliminate project deficiencies or issues.
    • Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.
  • Partner with Talent Acquisition to attract, recruit, and retain team members who meet or exceed customer requirements and Odyssey's high standards.
  • Plan and budget for all resources required to develop, motivate, and reward team members and staff to achieve and recognize employee accomplishment and retention goals.
  • Work with the Contracting Officer Representative and PMs to ensure that needed funding is obligated.
  • Delivered monthly status reports and vacancy CDRLs, reviewed quarterly and annual surveillance, and assisted with other contract deliverables.
  • Track costs and compare them to established budgets monthly, conducting variance analyses as required.
• Employee Relations
  • Provide guidance, feedback, and coaching in support of employee development.
  • Identify and help satisfy development needs, advocate for and project budget requirements to meet those needs.
  • Develop and document personal and professional development goals that align with individual, project, and organizational objectives.
• Collaborate with the Odyssey Business Development and Proposal team to promote and facilitate company growth by developing and implementing business development and capture strategies .
  • Develop and document customer profiles and support competitive planning and analysis.
  • Participate in Capture and Proposal development and proposal review activities.
  • Help coordinate Odyssey corporate resources in support of proposal activity, including data gathering and reviews.
• Facilitate company communication and ensure consistent corporate messaging .
  • Communicate and visit team members concerning program status, performance, corporate policies and initiatives, corporate news, and other projects, sites, and corporate developments.
  • Communicate regularly with the team about program status, customer status, anticipated resource requirements, and business opportunities.
  • As appropriate, carry and relay corporate messaging to customers and sub-contractors.
• Leadership Attributes
  • Proven record of managing multiple staff within departmental, programmatic, or functional areas to ensure results.
  • Experience in preparing and presenting results related to programmatic or functional progress to customers and corporate leadership.
  • Exceptional cross-functional team player
  • Ability to set and convey priorities to meet objectives.
  • Demonstrate sound character and ethical behavior.
  • Accepts accountability to Customers (internal and external), corporate leadership, and employees.
  • Proven ability to provide timely feedback to employees.
  • Ability to create a positive work environment.
  • Willingness and experience in building employee trust
  • Proven ability to interface effectively and professionally with the Government client on all aspects of contract execution and quality support delivery.

This is not an exhaustive list of responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. While this list is intended to accurately reflect the current position, the company reserves the right to revise the functions and duties of the job as circumstances dictate.

Qualifications

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: Ability to obtain a Secret-level clearance

Education: Bachelor's Degree in a Business or Technical Discipline

Years of Experience: 10 plus years of comparable experience within the C5ISR mission set, including previous senior management experience in the delivery of technical and management services (Program Management and Operations execution)

Preferred Qualifications

Clearance: Active Secret Clearance or higher

Education: Master's degree in business or another relevant field

Technical Skills

• Ability to work effectively with a broad range of people with a wide variety of technical skills and experience.
• Ability to react quickly in a rapidly changing environment, motivate and manage a team, and support staff.
• Ability/experience in the areas of Strategic Networks and Cybersecurity.
• Ability/experience managing professional personnel in a defense environment.
• Ability/experience managing contract execution in a defense environment (hours, vacancies, funding, performance, quality).
• Ability/experience managing contract financial execution/tracking/expenditures in a defense environment.
• Ability/experience interfacing regularly with Government clients (Military and Civilian) on all aspects of contract execution.

Interpersonal Skills

• Strong Leadership skills and experience
• Experience leading portfolios of 100+ employees
• Strong organization skills and ability to manage shifting priorities
• Excellent interpersonal skills
• Strong communication skills with the ability to speak to all levels of the organization, as well as external customers
• Strong customer relationship building and management skills

Additional Information

Work location will be in the Eglin AFB, FL area
Up to 20% travel

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Company Overview

Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military's operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities