Supply Chain Operations Support Specialist

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Mass General Brigham Supply Chain, a department within Mass General Brigham Finance, is committed to managing a progressive supply chain continuum. Driven by accountability, ethics, and fiduciary responsibility, we support the Mass General Brigham mission through operational Excellence.

Supporting a $3.5 billion Supply Chain, the incumbent will be the first point of contact to customers regarding the Procure to Pay process for 16 Institutions, including Massachusetts General Hospital and Brigham and Women's.

Qualifications

• Associate's Degree in healthcare administration or related field required. Bachelor's Degree preferred
• 1+ years' of experience in purchasing, operations, accounts payable, information systems, and/or customer service support related work preferred.

Skills, Abilities and Competencies:

• Must be able to present clear, concise oral and written reports to upper management. Incumbent must possess a working knowledge of Mass General Brigham or demonstrate an ability to develop it rapidly.
• Requires experience and knowledge in a strong customer support environment.
• Ability to quickly learn new systems (PeopleSoft ERP, CISCO VoIP and ServiceNow)
• Proven analytical skills are required.
• Negotiation skills desired
• Excellent follow-up skills and attention to details
• Must have very strong Microsoft Office (Word, Excel, PowerPoint) and SharePoint skills
• Knowledge of P2P tools - end user functionality
• In depth knowledge of purchase to pay processes
• Proficiency: ERP/P2P systems SAP/Oracle
• Handles 80 to 100 Customer contacts a day including calls and emails.
• Works with key user departments, and internal customers to inform, make recommendations for appropriate actions and provide support to the mission of each through the interpretation of customer data.

Principal Duties and Responsibilities:

• High Volume Call Center responsible for responding to inquiries related to all aspects of the Mass General Brigham Supply Chain continuum.
• Working knowledge of approved suppliers, contracted terms, item and supplier file management, purchasing, procurement cards, invoice processing and employee reimbursement
• Responsible for working knowledge of Operational and Research Management procedures.
• Knowledge of Supply Chain Strategic Initiatives to support compliance with principle negotiated suppliers.
• Processes a variety of complex and routine financial and non-financial transactions while meeting or exceeding team standards for productivity and quality.
• Maintains proper documentation of telephone calls.
• Ability to work independently with minimal supervisory intervention.
• Responds accurately to inquiries/complaints by dissemination of information through telephone, written correspondence and in person, thus ensuring customer satisfaction.
• Resolves problems in a timely manner, assuring department's dedication to quality.
• Compiles and analyzes customer inquiries, research and updates verbal and written responses for all customer inquiries and complaints.
• Generates computer and manual data to identify/correct root causes of problems.
• Keeps current on trends and issues and recommends appropriate action to key management.
• Acts as a consultant to management by analyzing data and interpreting results in oral and written presentations.
• Develops and maintains up to date information by inputting information into the computer system and updating manuals and files for efficient handling of responses.
• Identifies and initiates productivity, efficiency and cost savings measures to management.
• Additional duties as assigned by department management.
• Is a model of Service Excellence to demonstrate appropriate and professional behavior.
• Ensures proper communication and collaboration within the department, across the PHS network, and with external customers, in keeping with the PHS Finance Service Excellence Guiding Principles.

Working Schedule:

• Remote, M - F eastern standard business hours. Requires a quiet, secure, HIPAA-compliant working station

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$41,204.80 - $58,853.60/Annual

Grade
3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.