HLS Program Executive

Health & Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor (IC) within the Delivery Account Management (DAM) function of Salesforce Professional Services. As an IC, Program Executives hold no direct reports, yet expertly lead large numbers of our most senior talent across complex customer engagements: multi-workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite. The PE is fully allocated to a single flagship transformation program or a set of strategic accounts. They own the end-to-end program P&L, lead the Salesforce project team, run the steering committee, manage the executive customer relationship, manage scope, govern the budget, and surface risk before it becomes an escalation. The ideal candidate brings a diverse IT and/or Management Consulting background, knowledge of Health & Life Sciences industry trends, and the credibility to serve as a strategic advisor to our customers, partners, and internal Salesforce teams. Your Impact AI and agentic delivery are embedded in how you work: you actively leverage AI tooling and agentic workflows to optimize how your program teams deliver, reducing manual overhead, accelerating insight, and modeling productivity gains for customers. Engagement Success is well-defined and honored: you create the program strategy, management approach, governance, and guide the customer at the executive and program level to align on objectives, outcomes, and KPIs. Customer outcomes are owned with clear accountability: you are the executive-facing delivery contact for your engagement(s) and communicate with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, and issue escalation. The delivery team performs at a higher level because you lead, inspire, and uplift Salesforce Professional Services team members, coaching them to perform at a higher level while contributing to internal processes, artifacts, and methodologies. The full engagement is yours to deliver: you are accountable for overseeing end-to-end service delivery and meeting every contractual commitment, including bid-versus-delivered margin as your financial accountability. Value delivered translates into real adoption and consumption: you drive transformational changes, especially around AI and agentic capabilities, needed to achieve customers' objectives, aligning IT strategy, governance, processes, and stakeholder decisions to ensure system satisfaction and adoption. Risk is managed before it manages you: you anticipate, mitigate, and manage risk to Salesforce and the customer, taking decisive program action to address risk profiles and ensuring every customer achieves successful desired outcomes. White space becomes pipeline and internal alignment sustains it: you proactively build and expand business relationships with Sales, Success, Technology & Product, and Support to drive adoption initiatives and maintain alignment as One Salesforce, supporting business growth and portfolio metrics. Minimum Requirements Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context; able to articulate measurable impact on delivery efficiency, team output, or customer outcomes. 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes. Track record leading large, complex programs ($10M+) with measurable outcomes that positively impacted the business. 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, including third-party system integrators, without positional authority. Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and bid‑versus‑delivered margin. End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness, including partnership with technical teams on operational planning. Proven ability to lead steering committees and executive‑level customer relationships, conducting difficult data‑driven conversations around budget, resources, timelines, and formal outcomes. Experience conducting structured sales‑to‑delivery handoffs or equivalent intake processes that establish delivery from a position of clarity. Demonstrated ability to identify and elevate delivery risk proactively with clear examples of surfacing issues early enough to course‑correct outcomes before they reach the customer. Ability to collaborate effectively across global time zones and geographies. Outstanding executive presence and communication skills, verbal and written, including leadership of high‑powered workshops and tailoring messaging to audience. Must be able to operate as a fully billable IC. Preferred Qualifications Hands‑on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level, with credibility to advise customers on agentic enterprise transformations. PMP, PgMP, or SAFe certification, or equivalent program management discipline applied at scale across long‑duration, high‑complexity engagements. Agile SCRUM Master certification. 10+ years using or implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant, with significant understanding of the Salesforce platform. Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.), required as part of the role. Health & Life Sciences domain expertise sufficient to advise at the executive level on industry trends, regulatory considerations, and the strategic implications of technology transformation. Experience operating in outcomes‑based or fixed‑fee delivery models where margin is set at the proposal and protected through execution discipline. Demonstrated ability to negotiate and resolve conflict in a delivery context, including change order negotiation and scope dispute resolution. Additional Information Possible travel of about 25%, but exact travel requirements will vary based on customer. Bachelor's degree required. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees are assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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