Staff Systems Engineer - Hyperscaler

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Location: Kirkland, San Diego or Santa Clara The Cloud Advancement Team (CAT) is a highly dynamic, technically advanced group focused on enabling customers’ transition to hyperscaler cloud environments such as AWS, Azure, and GCP. Whether supporting net-new deployments or migrating existing services, CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers, driving innovation in server SKUs (CPU, memory, storage), working with Azure on integration issues, and collaborating with internal teams to ensure the service is scalable and supportable. CAT is not a traditional operations or ticket-handling team; instead, it’s a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations, developing automation for deployment, and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge — from scaling deployments to investigating deep system-level bugs — making this team ideal for problem solvers and cloud-savvy engineers. What you get to do in this role: Collaborate with cloud providers (Azure, AWS, GCP) to support migrations and new deployments. Design, test, and validate new server SKUs in partnership with Technical Account Managers and engineering teams. Build tools and automation to streamline server configuration, validation, and #J-18808-Ljbffr ServiceNow, Inc.