Job Cage Shift Manager

We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.We Love Our Work.Responsible for the activity of Cage, Credit and Collections, including protecting the Company's assets and controlling the activity of the Cage, Credit and Collection personnel.Essential FunctionsApprove check cashing within the guidelines established by managementApprove credit limits within the guidelines established by management (Credit Matrix)Handles customer complaintsComply with all Michigan gaming regulation proceduresPrepare or assist in the handling of CTRC and all appropriate gaming regulation paperworkOversee front line cage activityMonitor overage/shortageBalance marker bank and front money accountsCoordinate marker activity with pit locations and credit departmentAlways conduct themselves in a professional mannerExhibit excellent customer service skillsOther job-related duties as requiredBring Us Your Best.High school education or equivalent requiredMinimum five (5) years' experience in gaming environment or equivalent managementSUPERVISES: As instructed by the highest executive in the Cage/Credit and Collections Team (may supervise Level II, Level III, or non-licensed team member)Excellent communication skillsUnderstand and comply with state, federal, Company and departmental rules and regulationsAbility to read, write and communicate in EnglishAbility to use all Cage equipmentSkill in understanding and maintaining effective working relationships with all team membersAbility to maintain confidentiality of patron informationStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity EmployerStarting Salary$70,000, depending on experience.