Client Support

Job Description

Job Description

Description:

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

The Client Support position is important to Isaiah House because it helps maintain a safe, structured, and supportive environment for clients during treatment. This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect client safety, support staff teamwork, and improve the overall client experience.

Employees receive benefits that include:

• Medical, dental, and vision insurance
• Basic life insurance
• 401(k) Option
• Paid holidays
• PTO after 90 Days

Additional Information:

• Schedule: Full-time, Monday - Thursday 12:00pm - 10:30pm
• Work Environment: On-site
• Travel Requirements: Rarely, if any.

Physical Requirements:

• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to stand, walk, sit, and move throughout the facility for extended periods.
• Ability to monitor client activity and respond quickly to safety concerns or emergencies.
• Ability to drive clients to appointments, intakes, discharges, or safe locations as needed.
• Ability to assist with daily client routines, facility checks, and shift-related tasks.
• Ability to occasionally lift, carry, push, or up to 50lbs and supplies.

Key Job Responsibilities:

• Maintain structure and routine by guiding clients through their daily schedule.
• Monitor client location, behavior, and safety to ensure program guidelines are followed.
• Work closely with Programs and Medical staff to support client care and facility operations.
• Transport clients to and from appointments, intakes, discharges, or safe locations when needed.
• Keep paperwork, logs, and shift-related documentation accurate and up to date.

Required Qaulifications:

• High school diploma or equivalent preferred.
• Valid Kentucky driver’s license required.
• Good verbal and written communication skills.
• Conflict management skills.
• Working knowledge of substance use disorder treatment preferred.
• Ability to follow company policies, procedures, and program guidelines.
• Ability to work independently and as part of a team in a client-focused environment.