DELI/DEPT LEADER

Job-ID: Category: Store OperationsLocation: Ann Arbor, MI, United StatesWorkplace: On-siteSchedule: Full timePosted: Closes: Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.QualificationsMinimumEffective communication/customer service skillsKnowledge of basic mathAbility to handle stressful situationsAbility to lead other associatesFlexibility in work scheduleSuccessful completion of basic and supervisory skillsResponsibilitiesEstablishing an uplifting work environment that allows associates to feel valued, appreciated, and engagedEmpowering associates to create a simple, fresh and inspired shopping experience for every customerPrioritizing and planning work activities by using time efficientlyIdentify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutionsCommunicate the company, department, and job-specific information to associates including information from board meetings and huddlesEnsure new associates are properly oriented to the department and understand the benefits of workingBeing committed to the company's customer and associate promiseSupporting the Customer 1st teamDelegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progressConsistently being on time for work and meetings and ensuring responsibilities are covered when absentExecuting on all action plans and daily priorities including performance goals and best practicesAdherence to all food safety regulations and guidelinesReinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store managementStaying current with present, future, seasonal, and special adsPromoting corporate brands to customers and ensuring associates are educatedManaging the scheduling of Deli associates to provide adequate department coverage to meet customer demandProviding appropriate, actionable feedback to help teams and individuals growHelp associate identify how their work aligns with key store initiativesClearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goalsMaintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessaryCreating/executing sales promotions in partnership with store managementMonitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessaryAssisting store management in preparing the store/department budget and conducting profit and loss reviewsTaking appropriate action on all financial reportsDeveloping/implementing a department business plan to achieve desired resultsSupervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associatesAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adultsMust be able to perform the essential functions of this position with or without reasonable accommodations