Manager, Incentive Compensation Operations

Job Description

Job Description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Incentive Compensation Operations Manager is a key strategic partner for all our Franchises sales forces when it comes to understanding the complexities of the Franchise Incentive Comp Business rules and implementing them to ensure accurate and timely payouts and Goals.

The main purpose of the role is to provide operational support to the Commercial sales organization.  The sales incentive operations team provides the overall strategy, direction, operational processes, resources, and tools that enable appropriate sales crediting to the sales teams. This includes providing support to existing franchises in addition to supporting new product launches and new indication(s)

This role requires a high level of analytical ability to understand various trends and trend breaks for accurate payout reporting. Additionally, this role owns all data related to the development of sales goals for it’s aligned franchise(s).  

Responsibilities:

Sales Crediting Operations – Execution and Analysis

• Lead Incentive compensation Operations: Responsible for leading and driving the sales crediting process based on the business rules of the franchise, including: data sources, market definitions, alignments, filtering for on-label specialties [ABS], and the Best Address Process
• Drive Data onboarding: Understands the data needs of the Franchise and actively participates and monitors the data onboarding process for any new data sources per the Franchise needs.
• Thorough understanding of different types of data sources and their granularity -Retail, Non-Retail, Patient data, Direct, VA/DOD ,chargeback, buy-and-bill, and implementation for IC
• Through understanding of the Business Rules Repository (BRR) for implementation of crediting and QM business rules
• Statistically Supported Analytics: A successful candidate will be skilled in a variety of analytical techniques. Responsible for performing thorough data analysis to ensure data accuracy in IC Operations. Ensure business rules are being followed, and timelines are met.
• Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations.
• Incentive Data Audit processes: Actively drive the Incentive Data Audit processes that are conducted quarterly and monthly for the Franchise.
• Issue Resolution and data management: Analyze IC data to resolve business inquiries and identify trends in IC results. Manage and investigate inquiries to a successful resolution.
• Respond timely and accurately to field sales inquiries and work closely with sales and marketing teams and all internal departments.
• Perform ad-hoc audits when needed to support specific franchises during periods of high workload.
• Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within timelines.
• Develop and deliver formal presentations to internal and field teams including senior management and sales leadership.
• Develop communications including Word documents, PowerPoint presentations, PowerBI, and Excel files.

Collaboration and Consulting:

• Partner with cross functional teams-MABI, commercial data management, BTS, and the Franchise vertical teams to provide guidance and support to the Franchise leaders in employing efficient processes for data validation and reporting.
• Partner with the Field Tools team to provide guidance and insights on any Franchise related data/business questions to support accurate reporting.

Qualifications

• BA, BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
• Understanding and experience working directly with pharmaceutical sales data sources.
• Understanding of pharmaceutical field sales activities, roles and behaviors
• Ability to rapidly apply mathematical concepts to assess and respond to verbal questions or proposals
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access). 
• Able to manage multiple tasks/priorities simultaneously with sense of urgency.
• Strong project management, problem-solving, consulting, and analytical skills.
• Strong customer and operations focus.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),  medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.  

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US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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