Managing Director, Integrated Operations (0943 Manager VIII) - SFO

Managing Director, Integrated Operations (0943 Manager VIII) – SFO

Reporting directly to the Chief Operating Officer, this senior executive holds strategic and operational accountability for SFO’s safety, security, airfield operations, and emergency management functions while providing senior executive oversight of the Airport Integrated Operations Center.

Operational Strategy and Enterprise Leadership

• Establishes and advances a cohesive division-wide strategy aligned with SFO’s enterprise goals, translating the COO’s vision into clear priorities, measurable outcomes, and accountable leadership at every level.
• Cultivates a performance culture grounded in safety, mission-readiness, continuous improvement, and a shared sense of purpose across a 24/7/365 operational enterprise.
• Leads organizational design and strategic resource allocation across a $65 million portfolio, ensuring investments are purposeful, outcomes are measurable, and the division’s capacity grows with SFO’s ambitions.
• Drives enterprise-wide advances in operational systems, technology integration, and interdivisional coordination, raising the ceiling on what integrated airport operations can achieve.
• Serves as a trusted advisor to the COO and Airport Director, offering clear-eyed analysis of emerging risks, strategic opportunities, and the operational realities that shape SFO’s future.

Airport Integrated Operations Center

• Provides senior executive oversight of the AIOC, ensuring the Center operates as SFO’s primary hub for situational awareness, operational coordination, and incident management across all Airport functions and partner agencies.
• Sets the strategic framework for AIOC performance, including inter-agency coordination protocols, escalation authorities, and standards for information sharing and operational decision-making.
• Champions sustained investment in AIOC technology, data infrastructure, and operational systems, ensuring the Center remains at the leading edge of aviation operations management.
• Ensures the AIOC functions as the connective tissue between SFO’s operational divisions, airline and concessionaire partners, federal agencies, and the City’s emergency management architecture.
• Oversees the design and execution of joint operational exercises and full-scale drills that rigorously test SFO’s coordinated response capabilities and sharpen the Airport’s collective readiness.

Safety, Security, and Emergency Management

• Sets the strategic direction for SFO’s comprehensive safety, security, and emergency management enterprise, ensuring programs are forward-looking, threat-aware, and compliant with FAA, TSA, CBP, and OSHA requirements.
• Holds executive accountability for the Airport Security Program (ASP) and the Airport Emergency Plan (AEP), ensuring both are operationally current, regularly exercised, and reflective of the evolving threat landscape.
• Cultivates high-trust, high-performance partnerships with the San Francisco Police Department, TSA, FBI, CBP, and other federal, state, and local law enforcement and regulatory stakeholders.
• Directs SFO’s enterprise approach to access control, perimeter integrity, surveillance systems, and physical security infrastructure, continuously raising the standard for campus-wide protection.
• Leads the organizational response to significant security incidents, providing command clarity, guiding inter-agency coordination, and ensuring rigorous after-action review drives lasting improvement.
• Integrates emergency preparedness into the fabric of daily operations, leading a program where planning is disciplined, exercises are realistic, and the organization responds to crisis with the composure of a prepared team.
• Serves in executive command authority within SFO’s Emergency Operations Center (EOC) structure, coordinating with the City’s Department of Emergency Management, regional mutual aid partners, and federal emergency management agencies.
• Leads crisis communications strategy and public information coordination during emergency activations, partnering with the Airport Director and SFO Communications to ensure consistent, credible, and transparent public messaging.
• Builds and sustains a culture of safety excellence and commitment to business continuity, ensuring every member of the division understands their role in protecting the Airport and the people it serves.

Airfield Operations

• Provides executive oversight of SFO’s airfield operation, encompassing FAR Part 139 certification compliance, runway and taxiway safety management, and execution of the Wildlife Hazard Management Program.
• Ensures the airfield operations team maintains an unwavering standard of safety and regulatory compliance in coordination with the FAA, airline partners, and ground service providers.
• Directs management of airfield construction impacts, temporary operating procedures, and NOTAM coordination, protecting safety and minimizing operational disruption during significant infrastructure activity.
• Provides executive direction for real-time response to weather events, airspace management challenges, and operational disruptions in close coordination with the AIOC and airline stakeholders.

Administration and Resource Stewardship

• Holds executive accountability for the development, oversight, and stewardship of the division’s $65 million annual budget, ensuring resources are allocated strategically, expenditures are managed with rigor, and financial performance is reported with transparency to the COO and Airport Commission.
• Directs division-wide workforce planning and talent strategy, ensuring the Integrated Operations team has the depth, capability, and succession strength to meet SFO’s present and future operational demands.
• Oversees the design and execution of training programs across the division, ensuring every team is prepared, certified, and continuously developing the skills required for operational excellence.
• Provides executive direction for the division’s contract portfolio, ensuring procurements are strategically aligned, vendor relationships are high-performing, and contract outcomes deliver measurable value to SFO’s operational mission.
• Anticipates financial risks and emerging resource needs, bringing proactive analysis and actionable solutions to the COO rather than problems alone.

Executive Stakeholder Leadership

• Serves as SFO’s authoritative operational representative with the FAA, TSA, CBP, and other federal regulatory agencies, maintaining compliance relationships built on credibility, transparency, and demonstrated operational excellence.
• Represents the Integrated Operations Division before the Airport Commission, the San Francisco Board of Supervisors, city departments, and the public on matters of safety, security, airfield operations, and organizational performance.
• Develops and stewards productive partnerships with airline executives, ground handlers, federal inspection agencies, and other Airport stakeholders on operational matters of shared consequence.
• Provides the COO and Airport Director with executive counsel, offering clear analysis, sound judgment, and well-reasoned recommendations on matters of significant operational or public impact.

People Leadership and Organizational Development

• Builds a leadership team culture defined by accountability, psychological safety, mutual trust, and a shared commitment to the division’s mission, modeling the values and behaviors expected at every level of the organization.
• Invests meaningfully in the growth and development of senior leaders across the division, building the depth and succession strength necessary to sustain high performance over time.
• Ensures performance is managed with clarity and consistency, recognizing excellence and addressing gaps with directness and support, creating the conditions for every employee to contribute at their highest level.
• Champions a workplace where SFO’s commitment to equity, inclusion, and belonging is reflected in how the division operates, makes decisions, and develops people.
• Defines and tracks division-wide performance indicators that illuminate both operational outcomes and organizational health, reporting findings with candor and using data to drive meaningful, lasting improvement.
• Performs other duties as assigned.

Qualifications

• Education: Possession of a baccalaureate degree from an accredited college or university.
• Experience: Six years of managerial experience at a commercial service airport involving airport operations, maintenance, safety and security, and customer service; all experience must include supervisory functions.
• Possession of a valid Class C Driver’s License; a California license must be obtained prior to appointment. Employees must maintain a satisfactory driving record.

Desirable Qualifications

• A compelling record of leading safety-critical, high-complexity operational programs with the authority, judgment, and steadiness demanded at this scale.
• Deep expertise across one or more of the division’s core domains, from airport operations and safety and security to airfield management and emergency management, with intellectual range to lead effectively across all.
• Ability to build trust quickly and credibly with a wide range of stakeholders, from federal regulators and airline executives to frontline workforce leaders and elected officials.
• Clear, confident, authoritative communication skills, effective in emergency command centers and public hearings.
• Commitment to developing people, shaping organizational culture, and strengthening every team.
• Strategic patience and composure to lead through crisis, sustained pressure, and organizational complexity without losing sight of the long-term mission.

Nature of Work

May require extensive walking, standing, computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform job duties; ability to work effectively with executives, managers, co-workers, contractors and other personnel; and ability to identify issues and problem-solve.

The City of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (including cancer history or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.