Exceptions Analyst

Job Description

EXCEPTIONS ANALYST

Department: Synergy

Location: Hybrid (In-office Tuesday, Wednesday, and Thursday)

Wage: $15.75 + Performance bonus

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

Qualifications

• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

Requirements

Education & Experiences

• High School diploma or equivalent

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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