Senior Manager-Risk Management

Job Description

Senior Manager- Risk Management

American Express Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience and catching fraudsters. Fraud Risk colleagues are industry's most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world's most valuable datasets. You'll have the power to identify insights and take actions that can have a meaningful impact on our customers and our business.

This exciting and critical position will be responsible for designing key fraud risk servicing strategies, mitigating fraud losses and ensure seamless customer experience. The role works very closely with global Fraud Risk colleagues within Credit and Fraud risk team and global servicing team. This role will also interact with enterprise partners including GMNS, GCS, USCS, Enterprise Technology Services, GCO, LOBCO & Global Services.

Responsibilities

Responsibilities include:

• Designing global fraud servicing strategies covering authentication methods (passkeys, voice biometrics etc.) and resolution in combating fraud
• Design digital journeys for customers across end-to-end fraud life cycle and partner with product teams across the enterprise for delivery.
• Bring external perspective and leverage GenAI, other agentic solutions to ideate and design solutions to counter social engineering patterns and protect our customers.
• Defining business requirements for of authorization and servicing platform modernization (AMP).
• Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques.
• Implement aligned policy changes, including governance approval, change management and control design.

Qualifications

Required Qualifications

• 3+ Years' experience in product management, data analytics, strategy, or new product implementation.
• Fluency with data processing languages and tools such as SQL, SAS, Hive.
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and drive business results.
• Ability to leverage industry trends and insights into designing new products, customer features & fraud capabilities
• Strong project management, communication, and interpersonal skills
• Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
• Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
• Ability to build strong relationships across all levels and across organizations.
• Strong ability to influence others and work effectively in a matrix environment.

Preferred Qualifications:

• Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
• Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
• Ability to build strong relationships across all levels and across organizations.
• Strong ability to influence others and work effectively in a matrix environment.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.