Service Center Manager
$150k - $199.26kGovcio LLC
GovCIO is currently working on a proposal with the Department of State and is looking for a Service Center Manager. This position will be located in Fairfax, VA and will require occasional travel to customer site periodically.
Responsibilities
Qualifications Required Qualifications:
- ITIL Foundation Level Certification Version 5 or higher.
- 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
- Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience.
- Secret clearance.
- Help Desk Institute Support Center Manager (HDI-SCM) certification.
- Experience implementing, managing, and modernizing Tier 0 services and reporting.
Posted Salary Range USD $150,000.00 - USD $199,260.00 /Yr.
Vacancy posted 3 days ago
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