Client Services Engineer: Automation & Observability

Requirements 3-5 years of experience in customer-facing support / engineering role , Engineering degree or quantitative equivalent or similar experience , Programming and / or scripting experience (Python, shell, React) , Experience with Linux , Experience with distributed systems / cloud services is nice to have , Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous , Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have , Experience with trading systems in either capital markets or digital assets strongly preferred , Curious, willing to learn, and question existing processes and protocols , Exceptional problem-solving ability What the job involves Talos is currently seeking a Client Services Engineer to help streamline client service by creating automation and instrumentation solutions , You'll identify common client issues and develop proactive solutions to prevent them , You'll also help maintain system stability through real-time monitoring of our production systems , As part of a global team, you'll serve as a key contact between Talos and our clients, addressing trading and operational queries , This role provides an exciting opportunity to gain hands-on experience in a dynamic and fast-paced environment , Innovate Client Services: Drive the transformation and reduction of “toil” of client support by developing innovative automation solutions, ensuring seamless and efficient service experiences , Anticipate and Solve Problems: Stay ahead of client needs by identifying common pain points and creating proactive solutions, preventing issues before they arise , Enhance Client Experience: Act as a trusted advisor and main point of contact for clients, handling trading and operational queries with expertise and dedication as part of our global team , Ensure System Reliability: Play a critical role in maintaining system stability and health, employing real-time monitoring to keep our production systems running smoothly and efficiently #J-18808-Ljbffr