Distribution Center Supervisor

Distribution Center Supervisor

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

The Distribution Center Supervisor at Hollywood Feed is responsible for leading daily warehouse operations to ensure the accurate, efficient, and timely distribution of products to retail stores. This role oversees warehouse associates, coordinates workflow across receiving, picking, packing, and shipping, and ensures compliance with safety, quality, and productivity standards. The Supervisor plays a key role in maintaining inventory accuracy, supporting team development, and fostering a positive, team-oriented work environment that aligns with Hollywood Feed's culture and commitment to excellence.

Key Responsibilities

• Manage and oversee all operations of the distribution center during the shift, including receiving, storage, order fulfillment, and shipping.
• Adhere to standard operating procedures (SOPs) for all warehouse activities, ensuring compliance with safety guidelines and operational efficiency.
• Lead and supervise a team of warehouse staff, including hiring, training, and performance management.
• Schedule and assign tasks to ensure timely and accurate order fulfillment and proactively address any issues or delays.
• Collaborate with other departments, such as merchandising, operations, and customer service, to coordinate inventory needs and resolve any order-related issues.
• Maintain inventory control systems, such as cycle counting, to ensure accurate inventory records and minimize shrinkage.
• Monitor and analyze key performance indicators (KPIs), such as order accuracy, on-time delivery, and labor productivity, and take corrective actions as needed.
• Ensure compliance with regulatory requirements and industry standards, such as OSHA, FDA, and ISO, and maintain accurate documentation and records.
• Ensure optimization of warehouse storage configurations to maximize space utilization and operational efficiency.
• Continuously identify process improvement opportunities and implement changes to enhance operational efficiency, reduce costs, and improve service level to the stores.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and a strong safety culture.
• Attention to other duties as assigned.

Requirements & Qualifications

• Proven experience in warehouse or distribution center management, preferably in a supervisory or managerial role.
• Strong knowledge of warehouse operations, inventory management, and distribution processes.
• Familiarity with warehouse management systems (WMS) and other logistics software.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong analytical and problem-solving skills, with the ability to think critically and make data driven decisions.
• Effective communication and interpersonal skills to collaborate with internal teams, vendors, and stores.
• Detail-oriented with a focus on accuracy and a commitment to maintaining high-quality warehouse operations.
• Ability to work in a fast-paced, deadline-driven environment and adapt to changing priorities.
• Proficiency in using computer software, such as Microsoft Office, for data analysis, reporting, and documentation.
• Knowledge of safety regulations and best practices in warehouse operations.
• Forklift certification and experience operating material handling equipment preferred.
• Ability to maintain open and respectful communication with supervisors and coworkers.
• Utilize company approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio and other safety technologies. Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Physical Demands and Work Environment

• Role requires working in a non-climate-controlled light industrial environment.
• Ability to operate warehouse equipment such as forklifts, pallet jacks, sit-down, counterbalance lift, and powered hand jack.
• Able to sit or stand at a desk and work on a computer for extended periods.
• Physically able to perform the job functions for 810-hour workdays.
• Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.

Education & Experience

• High School Diploma or GED required.
• Bachelor's degree in supply chain management, logistics, or a related field preferred; equivalent work experience may be considered.

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.