Technical Support Representative for Digital Marketing Company

Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email. Requirements At least 1 year experience in Digital Marketing. Software/platforms required: Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack. SaaS email marketing platform troubleshooting (specific to email and website marketers) Knowledge of Email Marketing Basics Experience Working/editing comfortably with Excel/CSV or other data files required Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite) Natural aptitude for following listed protocols prior to escalation Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads Proactive initiative on multiple product features Strong typing skills, strong English grammar required (email, chat messaging; no voice) Comfortable with Google Translate Nice to have: Compliance and/or fraud background Responsibilities Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email. Working Conditions Support Hours (HOOP): 3a-3p PT, Mon-Fri and 6a-3p PT, Sat-Sun Training duration is 8 hours Tech Checklist - Gotta Have It! A reliable computer (at least with an i5 processor) and a stable high-speed internet connection A quiet, cozy workspace to handle calls and chats like a pro Flexible with work schedule Compensation: $700 #J-18808-Ljbffr LTVplus