Call Center Representative

Job Description

Job Description

Call Center Representative

Pay Rate: $17/hour

Schedule:

• Must work 1 weekend day (Saturday or Sunday).
• Will receive 1 weekday off.
• Ability to choose from available schedules.

Education Requirement:

• Must provide education verification (highest degree received).
• Acceptable documentation: photo of diploma or transcripts.

Duties:

• Handle inbound calls and make outbound calls to existing members.
• Advise members on their benefits and encourage them to take advantage of available services.

Responsibilities:

• Respond promptly and courteously to member inquiries.
• Build strong relationships using effective interpersonal skills.
• Demonstrate patience and engage members to overcome initial concerns.
• Learn product portfolio quickly and explain options and features in detail.
• Show empathy through tone and word choice in all interactions.
• Overcome objections and provide clear guidance.
• Maintain a competitive and self-motivated attitude.

Qualifications:

• Minimum 1 year of high volume call center experience or sales experience .
• Ability to handle high call volumes and make sound business decisions efficiently.
• PC proficiency required.
• Excellent listening, communication, and interpersonal skills.
• Ability to multitask and maintain attention to detail.
• Analytical thinker and problem solver.
• Eligible for appointment with a single Health Care client.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.