Japanese Speaking Service Delivery Manager - Microsoft Cloud

Full-time

TOP Group - Japanese Recruiting Agency

Our client, IT Department of a Japanese Trading company is seeking Service Delivery Manager – Microsoft Cloud in their NY office.

Industry: IT

Position: Service Delivery Manager – Microsoft Cloud

Location: New York, NY

Salary: 140-150k base + benefit packages

Key Responsibilities

Oversee end-to-end managed service delivery for Microsoft Entra ID, Microsoft 365, and Intune.
Manage customer relationships, service reviews, SLA/KPI reporting, and escalations.
Coordinate incident, problem, and change management processes.
Collaborate with technical teams, Security/SOC, Microsoft Support, and third-party vendors to resolve service issues.
Identify operational risks, process improvements, and automation opportunities.
Manage project plans, schedules, resources, budgets, and deliverables.

Qualifications

5–8+ years of experience in IT service management, managed services, cloud operations, or IT service delivery.
3+ years of experience in a Service Manager, Service Delivery Manager, or similar leadership role.
Working knowledge of Microsoft 365, Entra ID/Azure AD, and Intune.
Experience managing SLAs/KPIs, major incidents, customer escalations, and service improvement initiatives.
Strong communication, stakeholder management, and project management skills.
Experience with an MSP, consulting firm, or systems integrator is highly preferred.
Japanese and English language proficiency required.
ITIL and relevant Microsoft certifications are preferred.

+++++ Only qualified candidate will be contacted. +++++

Apply

Vacancy posted 16 hours ago

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